Have a Tax Question? Ask a Tax Expert
I might be able to help, I have worked 5 tax seasons as a TurboTax tax expert. However, I might recommend calling TurboTax. They should provide free phone support, and their staff is more than likely available to assist you. I would do the following: go to https://support.turbotax.intuit.com/contact/ and enter a question - download issues would work. Then they will provide a call button, that will give you a phone number and a case number ***** call and keep the case number ***** screen. It will say 5 minutes, but they should likely respond immediately. The support person can sharescreens with you to help figure out the issue. If this works out, you could request a refund from us. If this won't work let me know, and I can do my best.