Tax

Have a Tax Question? Ask a Tax Expert

Ask an Expert,
Get an Answer ASAP!

Tax

I filed an first year tax return and an ITIN application for

Customer Question
a client who was his...
I filed an first year tax return and an ITIN application for a client who was his first year filing and he received his refund check about 3-4 months ago but no ITIN or any other correspondence. Along with the return and ITIN application we sent his passport which he has not received back even though we submitted a return stamped envelope. I gave him the IRS 1040 phone number but he says he hasn't been able to speak to someone live. He is just speaking to "machines" and he needs to know where his passport is. Where should I now direct him to? FYI: no power of attorney or anything on him. This was just a simple tax return with an attached ITIN application that was mailed in.
Submitted: 2 years ago.Category: Tax
Show More
Show Less
Ask Your Own Tax Question
Answered in 6 minutes by:
7/21/2015
Tax Professional: emc011075, Tax adviser replied 2 years ago
emc011075
emc011075, Tax adviser
Category: Tax
Satisfied Customers: 3,228
Experience: IRS licensed Enrolled Agent and tax instructor
Verified
Hi. My name is ***** ***** I will be happy to help you. Let him contact Taxpayer advocate services so he doesn't have to deal with IRS himself since IRS will most likely not talk to you without his presents. Texas offices and contact information are here: http://www.irs.gov/Advocate/Local-Taxpayer-Advocate#Texas
Ask Your Own Tax Question
Tax Professional: emc011075, Tax adviser replied 2 years ago
It usually takes about 6 - 10 weeks but IRS is hopelessly behind right now.
Ask Your Own Tax Question
Tax Professional: emc011075, Tax adviser replied 2 years ago
I see you read my respond. Do you have any questions? Is there anything else I can help you with today? And if this answered your question, please take a moment to rate my response so that I may receive credit for assisting you today. However, if you need clarification, or want to discuss this issue further, let me know. Thank you.
Ask Your Own Tax Question
Customer reply replied 2 years ago

Im not sure Taxpayer Advocate will be able to assist him. I called but I guess the options/prompts I choose lead me to IRS Agent instead of Taxpayer Advocate. Last I spoke with them about another client, they told me that they could only "open a case" when the taxpayer had already been issued a lien against them. The problem/concern is that if taxpayer calls IRS and does eventually get a hold of a live agent, then, since no ITIN has been issued (at least he never received correspondence about it), how will agent find him in system and be able to give him status on his ITIN application? Who will know what the status on his original passport is, as far as if its been mailed back or still up at IRS? I feel I need to help him because he is only Spanish speaking and can't really communicate well and, although I advised he send in a certify copy of passport instead of original, I was the one who did all the filing for him. But my acceptance agent application expired before I could renew and I was no longer an ITIN ACCEPTANCE AGENT when I filed tax return along with ITIN application for him. So now I know I have no rights over his tax information. How else can I help him get his passport back? or get to the appropriate people who can help him?

Tax Professional: emc011075, Tax adviser replied 2 years ago
The problem with IRS is that they are notorious about loosing documents, including passports. If the passport and application is still somewhere in the "mailing bin" with other correspondence waiting to be processed, no agent will be able to locate it or tell you what the status of the application, especially after the IRS online security breach couple month ago. Hopefully the return/application was mailed via registered mail so there's some kind of prove or tracking, that IRS actually received it. The first line "IRS agents" are just trained to locate information already entered in computer. You will not get a useful information from an IRS agent, especially without ITIN or SS#. Have you tried the your local TAS office? According to "211texas.org" the Austin office also provides following services:"Assists taxpayers who are facing significant economic hardships, or will suffer significant hardship or costs if relief is not granted; taxpayers who experienced an IRS delay of more than 30 days to resolve a tax issue; or taxpayers who have not received a response or resolution to the problem by the date that was promised by the IRS (IRS claims to process ITINs in 7 weeks)" https://www.211texas.org/zf/profile/service/id/1322920 If TAS will not be able to help him, you will have to look at another, maybe more aggressive options, especially if he doesn't receive the passport any time soon. Does he actually has any tracking number or confirmation that IRS received it? If he does, I would write a certified letter to IRS with the copy of the tracking receipts to get their attention.You might need to consider the fact that the passport/application had been lost or stolen. It wouldn't be the first time this would happened. He might need to contact the consulate of the country of his origin, request a new passport. If the issue is not resolved in 6 month, I would consider to file another application with registered copies (not the originals). Sorry about the situation. There's really no easy solution or answer. Here's a article and some suggestions from somebody who's passport was lost IRS:http://money.stackexchange.com/questions/23156/itin-application-rejected-and-irs-lost-one-of-our-passports-how-to-get-back-th
Ask Your Own Tax Question
Ask emc011075 Your Own Question
emc011075
emc011075
emc011075, Tax adviser
Category: Tax
Satisfied Customers: 3,228
3,228 Satisfied Customers
Experience: IRS licensed Enrolled Agent and tax instructor

emc011075 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Wallstreet Esq.

Wallstreet Esq.

Tax Attorney

586 satisfied customers

10 years experience

Mark D

Mark D

Enrolled Agent

1,300 satisfied customers

MBA, EA, Specializing in Business and Individual Tax Returns and Issues

Richard

Richard

Tax Attorney

4,310 satisfied customers

29 years of experience as a tax, real estate, and business attorney.

Robin D.

Robin D.

Senior Tax Advisor 4

13,695 satisfied customers

15years with H & R Block. Divisional leader, Instructor

Megan C

Megan C

Certified Public Accountant (CPA)

8,651 satisfied customers

Licensed CPA, CFE, CMA, CGMA who teaches accounting courses at Master's Level

jgordosea

jgordosea

Enrolled Agent

2,885 satisfied customers

I've prepared all types of taxes since 1987.

R. Klein, EA

R. Klein, EA

Enrolled Agent

1,839 satisfied customers

Over 20 Years experience

< Previous | Next >

Related Tax Questions
How to find out if I have a irs levy or lien. My mother
my mother passed away in 1999 I was her heir/executrix, in 2005 met life reported underlying shares and I just discovered it. Also, in 2008 I began working contract labor until about 2011 and got behind in taxes, to be exact about 12,000 payments have been sporadic, except for they take my 1400 tax return at the end of each year. can the IRS take my unclaimed texas state property … read more
Robin D.
Robin D.
Senior Tax Advisor 4
Vocational, Technical or Trade School
13,695 satisfied customers
Impact of tax changes on filing amended returns... Client
Impact of tax changes on filing amended returns... Client filed a 2016 tax return on time in 2017. If the tax laws change significantly, which laws apply when amended returns are filed... the tax laws… read more
Barbara
Barbara
Enrolled Agent, Paralegal
3,452 satisfied customers
My husbandd found he has a tax lien on his credit for the
my husbandd found he has a tax lien on his credit for the state of alabama. we filed an appeal because we had moved to Texas in the same year. alabama says he still owes. can we make a partial payment… read more
Barbara
Barbara
Enrolled Agent, Paralegal
3,452 satisfied customers
Who do I contact to have tax lien removed from my credit
Who do I contact to have tax lien removed from my credit report? … read more
abci168
abci168
Principal
27 satisfied customers
For a ny state partnership tax return, if you file an
For a ny state partnership tax return, if you file an extension but don't pay anything and then end up owing a lot. Do they still recognize the extension or do they charge a failure to pay penalty (fo… read more
NPVAdvisor
NPVAdvisor
CFP Licensee and Practitioner
Master's Degree
180 satisfied customers
IRS Experts Corporation changed name. 2016 tax return has
IRS ExpertsCorporation changed name. 2016 tax return has been filed with a new name. Taxpayer recently received notice which has old name. How do we change the name with IRS?… read more
Barbara
Barbara
Enrolled Agent, Paralegal
3,452 satisfied customers
How do I get a State Tax Lien off my credit report!!! My
How do I get a State Tax Lien off my credit report!!! … read more
abci168
abci168
Principal
27 satisfied customers
I d not remember my tax ID. I do not have my tax IDs for
I do not have my tax IDs for 2015 so I cannot file my 2016 Federal tax return … read more
abci168
abci168
Principal
27 satisfied customers
I filed for an extension to file my 2017 income tax return.
I filed for an extension to file my 2017 income tax return. I recently suffered a stroke - 6 weeks ago - and have been unable to finalize my return. I should be able to file it within the next 30 days… read more
Barbara
Barbara
Enrolled Agent, Paralegal
3,452 satisfied customers
RE: FOREIGN TAX CREDIT We're filing a married joint filing
RE: FOREIGN TAX CREDIT We're filing a married joint filing tax return and have come up against some problems on form 1116. 1) Do we add both our names on the form? 2) On line 3a, it asks for certain i… read more
Barbara
Barbara
Enrolled Agent, Paralegal
3,452 satisfied customers
My wife died leaving a credit card debt. Can they put a lien
My wife died leaving a credit card debt. Can they put a lien on our home … read more
LEV
LEV
Retired
Bachelor's Degree
14,896 satisfied customers
I received a letter from an IRS local office agent saying
I received a letter from an IRS local office agent saying our personal income tax return has been "randomly-selected" for examination giving the reason per Notice 1332. The agent requested I call to s… read more
emc011075
emc011075
Tax adviser
3,228 satisfied customers
Can a C-Corp file a "final" return with the IRS if there are
Can a C-Corp file a "final" return with the IRS if there are no longer any business operations, but the company bank accounts remain open?… read more
taxmanrog
taxmanrog
Master\u0027s Degree
697 satisfied customers
After a tax judgment/lien is filed with County Clerk--what
After a tax judgment/lien is filed with County Clerk--what is the SOL for the authority to collect on that lien? I assume after that period the judgment/lien is unenforceable. … read more
PDtax
PDtax
Owner
Master\u0027s Degree
1 satisfied customers
I have an IRS tax lien and making installment payments. I am
I have an IRS tax lien and making installment payments. I am likely to win a lawsuit within the next year. Can IRS attach my settlement? … read more
NPVAdvisor
NPVAdvisor
CFP Licensee and Practitioner
Master's Degree
180 satisfied customers
I just received a Notification For Filing of Tax Lien from
I just received a Notification For Filing of Tax Lien from the Orange County Treasurer-Tax Collector for unsecured property taxes. Assessment date of 6-6-2007 I don't know where this came from I had a… read more
emc011075
emc011075
Tax adviser
3,228 satisfied customers
How do I get the return being held up by IRS after filing,
How do I get the return being held up by IRS after filing, repeated phone calls to their 800 number resolved nothing, they wouldn't tell us what the problem is?… read more
Barbara
Barbara
Enrolled Agent, Paralegal
3,452 satisfied customers
I have a question about an irs lien. I have a lien for taxes
I have a question about an irs lien. I have a lien for taxes due. The statute of limitations is close to expiring. The submitted a revocation of lien release. The statute tolled for 1 yr & I understan… read more
Andrew Jordan
Andrew Jordan
Shareholder
Master\u0027s Degree
5 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x