Good morning. Having been the former administrator of our 401k plan at our law firm that was held by Fidelity...I will tell you I think you have nothing to worry about. Fidelity does make mistakes, but when they do, my experience has always been that they make things right. These kinds of mistakes get made and Fidelity and other similar entities are experienced in remedying the problems. Just stay on top of this, and I feel sure Fidelity will get this taken care of for you. It is, after all, not entirely simply their customer service credo...in the end if this doesn't get fixed, they are going to be liable for your damages resulting from their mistake.
I hope this has given you the guidance you were seeking. I wish you the best of luck!
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The information given here is not legal advice. As all states have different intricacies in their laws, the information given is general only. This communication does not establish an attorney-client relationship with you. I hope this answer has been helpful to you.