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If you feel that the matters being questioned or disputed by the IRS are over your head then you should seek the assistance of a professional like a CPA. The overall goal of your representative would be to limit the amount of information the IRS agent sees or requests to examine.
If you are in a payment plan with the IRS then you have already taken the steps yourself that you would have had to pay someone else to do for you. Many people want take advantage of those offers to settle for pennies on the dollar what their tax debt is. Actually, the IRS will not accept an offer in compromise unless all they feel that payments are not going to payoff the liability. An offer in compromise (OIC) is an agreement between a taxpayer and the Internal Revenue Service that settles the taxpayer's tax liabilities for less than the full amount owed.
If you are unable to pay your tax liability in a lump sum or through an installment agreement and you have exhausted your search for other payment arrangements, you may be a candidate for an offer in compromise.
If you find that the IRS agent is not working with you, there is the Taxpayer Advocate Service. Taxpayer Advocate Service (TAS) is an independent organization within the IRS, they help taxpayers resolve problems with the IRS and recommend changes that will prevent the problems. You may be eligible for TAS help if you have tried to resolve your tax problem through normal IRS channels and have gotten nowhere, or you believe an IRS procedure just isn't working as it should.
Whether you wish to use a professional will depend on your own feelings about your ability to deal with the IRS yourself.
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