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Wallstreet Esq.
Wallstreet Esq., Tax Attorney
Category: Tax
Satisfied Customers: 585
Experience:  10 years experience
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Where did my return go! ! I updated my turbo tax prior to

Customer Question

Where did my return go!?! I updated my turbo tax prior to printing my return. When I attempted to acess my return it was GONE as were all previous years programs on my computer. I was forced to start my entire return over from "scratch". What happened?
Fortunately for me I had a "hard copy" of my previous returns.

In addition where it asks for income--had I not know, the program did not ask if I had any 1099R's to report as income. What is the Problem? To say the least this has been an annoying issue!!!
Submitted: 7 years ago.
Category: Tax
Expert:  Merlo replied 7 years ago.

Hello JA Customer,


It sounds as though you are trying to reach Turbo Tax support. Instead you have reached a totally separate website that helps people with tax questions, but we have no direct access to your TT account. You need to contact TT support for help with this issue.


Customer: replied 7 years ago.

This is the default that came up when I askked for Turbo Tax support!


Please refund my payment if this is the wrong site. Thank you!!!


Expert:  Merlo replied 7 years ago.

I will send your request to the customer service department


Customer: replied 7 years ago.
Thank you
Expert:  Merlo replied 7 years ago.

You are welcome and I hope you have luck with TT in getting your issues resolved.