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Welcome to JustAnswer. Thank you for reaching assistance with us. I am sorry to hear about the problem you are experiencing.
My name is ***** ***** I will be more than happy to assist today and I will do my best to get the issue resolved.
May I know who do I have the pleasure of speaking with ?
Nice to meet you Justyna.
Just to make sure i fully understand the issue, the vehicle is locked with the engine running. Doors can't be opened. Would that be correct ?
Thank you for confirming the issue. Are the keys inside the vehicle or you have them with you ?
The lock cylinder on the driver door should unlock the door. Did you try it ?
Yes, on the exterior handle, you should see a plastic cap that be removed. The FOB has a metal key inserted in it depending on the year model. Would you have a picture of the door handle and the vehicle key ?
Are you still there Justyna ?
If the metal key inserted in the FOB can't open the driver door by the cylinder lock under the handle cap, the remaining solution would be to contact a towing company to get the door opened. They will be able to pull the inside handle from the outside of the vehicle using a lock-out kit. Pulling the interior handle will automatically unlock the driver door.