I went out to my started my 2018 outback. Started it shut the door, cleaned the snow off. Tried to get back in the doors

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Customer: I went out to my started my 2018 outback. Started it shut the door, cleaned the snow off. Tried to get back in the doors are locked. Went and got the spare key. Car won't unlock, tried the door button, inserting the key only the door, manual unlock. Tried to open the tailgate, won't unlock. Car is running.
JA: How many miles are on the Subaru? Has this ever happened before?
Customer: 89000. No.
JA: Are you fixing your Outback yourself? What have you tried so far?
Customer: Just using the spare keys.
JA: Anything else you want the Mechanic to know before I connect you?
Customer: How do I get in the car? Lol
Answered by AutoDoc1 in 3 mins 2 years ago
Auto Mechanic

32,330 satisfied customers

Specialities include: Automotive Mechanic, Small Engine Repairs, Auto Body Repairs, Diesel Engine Repairs

Hi! My name is ***** ***** I will be able to assist you. I’m sorry that you’re having trouble with your vehicle. Don’t worry though, we’ll be able to figure this out.

Thank you for taking the time to let us help you out with this problem and hopefully we can sort it out quickly.

Please understand that I do not know your knowledge or capabilities so I may need to ask questions to find out basic information to help solve your specific problem.

Sometimes it may take a moment for me to respond because I may have to look up information about your concern. I appreciate your patience and will provide responses as soon as possible.

The manual key should unlock the driver door in the key hole. Is that not unlocking the car?

No it's not

Ok then the linkage or latch must be faulty. The key is the backup to unlock the door when it's locked or the battery is dead. In that case your only option is to use a lockout kit to unlock it or call an automotive locksmith out to unlock it for you.

Those would be your only two options. You'll have to get the latch fixed so the key will unlock the door. If your vehicle is still under warranty you can get Subaru roadside assistance. Here's their number: (###) ###-####

I am not sure how it locked. I opened the car started it. Cleaned the snow from the outside. The door closed when I clean the driver side window. Never touched the inside door panel.
The car is running

The door latch may also be frozen. You can try using a hair blow drier midway on the door where the latch is to see if you can warm it up and melt any ice. Be very careful though. You don't want to melt the paint.

I had AAA come and open the window and unlock the door. Turn the engine off. Both keys work, fob and door key. The only thing we could figure was the key that was in the car had to be the master key and would not allow the spare key to connect.

I'm glad you got it sorted out. Happy New Year!

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