Subaru

Have Subaru questions? Ask a Subaru mechanic and get answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Car wont start lights dont work windows wont go down dash…

Car wont start lights...

Car wont start lights dont work windows wont go down dash gages dont work replaced battery and alternator

Mechanic's Assistant: Have you checked the fuses? The dashboard bulbs?

Yes

Mechanic's Assistant: What is the model/year of your Subaru?

Its like a short

Mechanic's Assistant: What year is your Subaru?

99 legacy outback

Mechanic's Assistant: Are you fixing your Outback yourself? What have you tried so far?

Yes checked all fuses changed battery and alternator

Show More
Show Less
Ask Your Own Subaru Question
Answered in 5 minutes by:
3/12/2018
Mike V.
Mike V., Subaru Technician
Category: Subaru
Satisfied Customers: 26,871
Experience: Certified Subaru Technician, factory trained by Subaru.
Verified

My name is ***** ***** give me a moment to review your question Thanks.The site will prompt a call.I will let you know if it's necessary

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Ok

In the main fuse box under the hood you will find a black wire. This is the main fusible link. Pull on it and see if it's split or broken. You might even find it's melted into the box. If it's broken or melted it needs to be replaced. This prevents any battery power from getting to the car. Check it out and let me know.

Thanks.

Please let me know if there is anything else I can do to help.
Just Answer does not compensate me for my time and resources, you do when you rate my answer by using the stars at the top of the page. Payment for your question includes any follow-up questions you may have. Free trials and subscription questions still require ratings. Your question does not close after you rate. You will still be able to contact me by replying to this post.
Thank you so much!

Mike V.
Mike V., Subaru Technician
Category: Subaru
Satisfied Customers: 26,871
Experience: Certified Subaru Technician, factory trained by Subaru.
Verified
Mike V. and 87 other Subaru Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
No its fine not melted lose or broken
Customer reply replied 1 month ago
I checked wire nothing is wrong wit it

Then you have a problem with the new batteries connection to that fuse box. Possibly a broken positive battery cable, not clamped tight, the plastic is still on the battery. It's clearly not providing power to the fuse box. If you have a test light, check some of the fuses in there for power.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Everything is brand new, prior to this my car would stop like if im at a light and step on brake, as soon as i let off brake it would stop

There is no power in the car, this can only happen if the battery is disconnected, either by the cable or the main fusible link. Get a test light, make sure the battery has power, then test the main fuse under the hood. Check one side for power, if there is power, test the other side. If you have power to that, then it's got to be the fuse box itself causing the issue.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
The car turned on now but windows dont work and instrument panel dont work

Ah, so the car is starting and just lacking the dash and the windows?

Sorry, I guess I was on the wrong page with it.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
what do i check now

Check the SBF fusible links. Push them side to side and look for a break in them.

You originally posted the car won't start, this is how I got confused. I can't remember if it's SBF 4 or 5 that powers the windows so check them all. These are the clear topped box looking fuses.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Are those under the hood or dash i have a fuse tester and so far all are good

It's in the box under the hood, your fuse tester won't work on these because you have no way to touch the tops like you do with the spade fuses.

You should be able to look in them and see if the copper is broken. Wiggle them though and I would use a flashlight as well.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
I checked and those are fine, also my ac and heater wont kick on
Customer reply replied 1 month ago
I checked and those are fine, also my ac and heater wont kick on....

Just to be clear, this car is starting and does have some electrical power to it?
Headlights are working and so on?

Ask Your Own Subaru Question

Is there anything else not working that requires the key to be on?
Wipers, headlights, you said the Hvac isn't working, what about the radio? Blower motor doesn't work at all?
Can you check fuses for power or just make sure they aren't open?

Ask Your Own Subaru Question
Customer reply replied 1 month ago
far its jus the windows and ac n heater and i have 2 sunroofs and neither open, the radio works i checked all fuses and there good

You misunderstand my question, I need to know if these fuses are getting power, not just not blown.

Usually when you have so much not working at the same time they share the same circuit.

It's not very common for so much to stop working if it's on different circuits. I need to know there is power.

Ask Your Own Subaru Question

Really looks like SBF1 is the problem, can you swap it with SBF2 and see if there is any improvement?

Ask Your Own Subaru Question
Customer reply replied 1 month ago
There was no change

Ok, I am afraid we are going to need a test light to see if you have some blown smaller fuses going on here. With a test light you can make sure they are getting power which is what we really need to know.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Can that be purchased at an autozone

Yes, need to check fuse #15 inside the car and make sure it's getting power for me.

You need a 12 volt auto test light. It's got a pointer on one end and a clamp on the other. If you've never used one, it's east. The clamp goes on a ground, then the pointer is used on the back of the fuse. You can test something like the battery with it. Hook the clamp on the negative and then probe the positive, the light should come on.

Ask Your Own Subaru Question

That's a continuity tester

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Ok im on my way to go get 1

Ok

Ask Your Own Subaru Question

You have power to everything else and you need info to try and unplug the relay?
Can you upload a photo of the relay for me?

Ask Your Own Subaru Question
Customer reply replied 1 month ago
i will try to get a picture

Ok, usually there is a tab that has to be pushed in, but there are so many different connectors it's difficult to remember which ones are where.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Ok its in a tight spot so let me see if i can get in there n get a picture

Thanks.

Ask Your Own Subaru Question

Ok, it should have a tab on it. It either gets pushed in or pulled up so you can release the relay. You'll have to try and get a good look at it. I am sending a diagram of the connector and where the tab is located. I think I see it in the picture, but not sure.

Ask Your Own Subaru Question

If you can pull it out of the holder, then you can check for power on 2 of the wires in the back of it.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
How do i pull it out without breaking it

Well, you have to push the tab in or pull up on it, then slide the relay out of the connector.

If you have the knee panel off it should make it a bit easier, the steel plate. These can be tricky but if you have followed power to the relay you have to test it.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Ok i got it off do i use light tester to check for power

Yes, use the test light to check the wiring harness for power. With the key on you should have power on the following wire colors.

red/back stripe and yellow.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Theres power to wire but not relay

If the wires, have power, then the relay will have power when it's plugged in.

The relay is like a light switch. When you push the window button it grounds the relay and the power connects to a 3rd wire. This wire is black with a yellow stripe. So, plug the relay in, then press the window button and see if that wire gets power. If not, then there is likely a problem with the window switch. That will have to come out next to be tested.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Ok but its all the windows and my temp gage gas gage and speedometer still dont work

I get that, but we are working on the window circuit at the moment my friend. You have to start someplace. So far, if you have power on these wires, it tells me the fuse is good and the wiring from the fuse box to the relay is good. So the next step is looking for the power at the window switch.

No you can see why shops get good money for electrical work, it's not that easy :)

Ask Your Own Subaru Question
Customer reply replied 1 month ago
i see that�� ok well they still dont work so how do i check for that

Let's finish checking the window relay, plug it back in and hit the window switch and see if the relay is working.

Let me know. The black/yellow should get power.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
I replugged it and it still dont work, could it be illuminator control

Did you look to make sure the correct wires were in that relay?

You are my eyes here, I can tell you how to test, but I have to rely on what you are telling me. You said there was power to the two wires, were they the colors I told you they would be? If not, your on the wrong relay.

I have to pick this back up tomorrow because I was just signing off for the night.

Let me know.

Ask Your Own Subaru Question
Customer reply replied 1 month ago
Ok
Customer reply replied 1 month ago
Ok.
Customer reply replied 1 month ago
Sorry yes it was those wires that i checked

So the black/yellow didn't get any power?

Ask Your Own Subaru Question
Was this answer helpful?
Ask Mike V. Your Own Question
Mike V.
Mike V.
Mike V., Subaru Technician
Category: Subaru
Satisfied Customers: 26,871
26,871 Satisfied Customers
Experience: Certified Subaru Technician, factory trained by Subaru.

Mike V. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Kevin C.

Kevin C.

Subaru Master Tech.

1,727 satisfied customers

34 years of Subaru service experience, ASE Master Technician.

George H.

George H.

Subaru Certified Technician

1,330 satisfied customers

ASE Master Tech 15 + Years

Tim Mohr

Tim Mohr

ASE MASTER TECH

409 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Matt

Matt

Engineer

360 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

Chris(aka-Moose)

Chris(aka-Moose)

Subaru Technician

289 satisfied customers

16 years of experience

Ron Z.

Ron Z.

- Subaru Tech -

239 satisfied customers

18+yrs experience. State Inspector and Subaru Diagnostics

Don - Mo Lurch

Don - Mo Lurch

Subaru Mechanic

190 satisfied customers

Heavy Line Mech, Race Shop Owner, Mobile Electronics.

< Previous | Next >

Related Subaru Questions
After replacing battery car starts hard. Battery maintainer
I am at Advance Autoparts they changed the battery … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Both the brake light and the battery light come on...model
both the brake light and the battery light come on...model 2002 wrx wagon … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Disconnected battery an reconnected the battery, reset the
Disconnected battery an reconnected the battery, reset the alarm several ways, pushing button with key in on position , it did the lock click an beep three times, and the alarm has shut off, but now m… read more
Dan
Dan
Dealership Technician
Associate Degree
2,009 satisfied customers
Battery goes dead, but battery and alternator tested ok.
Battery goes dead, but battery and alternator tested ok … read more
tamaz22
tamaz22
60 satisfied customers
Why is the battery on the left side of the engine in a
Why is the battery on the left side of the engine in a Crosstrek hybrid so expensive? … read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
409 satisfied customers
I replaced the battery on my 2014 outback today and the
I replaced the battery on my 2014 outback today and the driver window would only move an inch or so. Tried the reset by rolling it halfway down and back up. Now the car will start then immediately die… read more
tamaz22
tamaz22
60 satisfied customers
My headlight went out and was shortly followed by my fog
My headlight went out and was shortly followed by my fog light on my driver's side … read more
Chris(aka-Moose)
Chris(aka-Moose)
Subaru Technician
Vocational, Technical or Trade School
289 satisfied customers
2000 impreza rs coupe. Both headlights (low/high beams),
2000 impreza rs coupe. Both headlights (low/high beams), dashboard lighting (check engine, battery, brake warning indicators work), and park lights stopped working. Factory fog lights still work. Park… read more
Dan
Dan
Dealership Technician
Associate Degree
2,009 satisfied customers
Headlight beam adjustment. Aftermarket assembly 1997, to
both vertical & horizontal screws seem not to work … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
HEADLIGHT LOW BEAMS LEFT FAILURE. 2005OUTBACK. 2005.
HEADLIGHT LOW BEAMS LEFT FAILURE JA: Have you checked the fuses? Have you checked the bulbs? Customer: YES JA: What is the model/year of your Subaru? Customer: 2005OUTBACK JA: What year is your Subaru… read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
My headlight are not working, started with the left and now
My headlight are not working, started with the left and now the right went out … read more
Expert
Expert
28 satisfied customers
Headlights on my 2012 Subaru legacy went out at the same
headlights on my 2012 Subaru legacy went out at the same time … read more
Edward Clayton
Edward Clayton
Associate Degree
1,033 satisfied customers
Put in new headlights in 2010 legacy and they are very dim.
put in new headlights in 2010 legacy and they are very dim … read more
Mechanic01
Mechanic01
2,388 satisfied customers
I'm trying to replace the passenger side headlight socket on
I'm trying to replace the passenger side headlight socket on my 05 outback. I can't figure out which wire is the ground wire. … read more
Adam Legler
Adam Legler
Service Advisor, Master Technician
27 satisfied customers
My low beam headlights both stopped working. High beam and
My low beam headlights both stopped working. High beam and fog lights are ok … read more
Mike V.
Mike V.
Subaru Technician
26,871 satisfied customers
My 2009 Legacy Outback has very poorly aimed headlights. I
My 2009 Legacy Outback has very poorly aimed headlights. I don't think the bulbs are dim (but I could be wrong), but the headlights are just pointed the wrong directions...not at the road. I've adjust… read more
Mechanic01
Mechanic01
2,388 satisfied customers
If I replace headlight bulb this time will be third time and
If I replace headlight bulb this time will be third time and my fog lights are out the only light working are high beams … read more
camerontech
camerontech
20 year experience diagnostic technician
class a
638 satisfied customers
Unplugged air intake for headlight bulb replacement, once
Unplugged air intake for headlight bulb replacement, once all back together and plugged in, engine cranks but won't fire. Cranks at normal speed.… read more
Don - Mo Lurch
Don - Mo Lurch
Subaru Mechanic
Vocational, Technical or Trade Scho
190 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x