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New 2017 Legacy Limited. Four times now, the car has made a

New 2017 Legacy Limited....
New 2017 Legacy Limited. Four times now, the car has made a very loud metallic grating noise; car beeps(like an alert); and the car stops itself. Has always happened at low speeds and both driving forward and going in reverse. Am told it must be rock in the brakes or something like that. Don't believe rock could cause these symptoms, esp the beeping and the car stopping. Help.
JA: How many miles are on the car? Are these the orignial brakes?
Customer: 2200 miles and all original brakes/parts. car only a few months old.
JA: Are you fixing your Legacy yourself? What have you tried so far?
Customer: No. Took it to dealer. He automatically said it was rocks. when i asked if rocks would cause the beep and the car to come to a stop, he said no.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Problem never happened at high speeds. Cannot replicate the problem at will.
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Answered in 49 minutes by:
11/21/2017
Chris(aka-Moose)
Chris(aka-Moose), Subaru Technician
Category: Subaru
Satisfied Customers: 49,391
Experience: 16 years of experience
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You may need to get them to install a VDR that records events so they have diagnostic tool information to look at when this occurs. I believe from your description that the ABS/traction control system is detecting an incorrect wheel speed signal and activating causing this concern. It is not a rock.

Now that I have posted a partial or complete answer, you will see you can rate me. The deposit you have already paid is not transferred to me until you rate me. I would like to receive nothing less than 5 star excellent ratings. So if we are not there yet, please reply and let me help more. If you're not pleased, let me know because rating bad does not result in a refund, there are better options. Rating now will not close this post nor prevent replying. Thanks Chris

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Customer reply replied 22 days ago
Hi Chris...my husband who asked the question , is not here at this time but will be by 3:00. Thanks for the information ...but I know he will want to get back to you himself when he gets home them.

No problem at all, that is the time I log off but I come back later tonight.

Chris(aka-Moose)
Chris(aka-Moose), Subaru Technician
Category: Subaru
Satisfied Customers: 49,391
Experience: 16 years of experience
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Customer reply replied 22 days ago
Is there a history of this problem with 2017 Subaru Legacy? Have you seen this problem before in Subarus?

The vehicle is to new for there to be history of issues yet.

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Chris(aka-Moose)
Chris(aka-Moose)
Chris(aka-Moose), Subaru Technician
Category: Subaru
Satisfied Customers: 49,391
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Experience: 16 years of experience

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