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I have a 2011 Subaru Outback. Both low beam headlights went

Hello. I have a 2011...
Hello. I have a 2011 Subaru Outback. Both low beam headlights went out at same time. Replaced left bulb. Still not working. Fuses for R and L headlight in engine compartment are both ok. Any thoughts?
JA: Have you checked the fuses? Have you checked the bulbs?
Customer: Yes
JA: Are you fixing your Outback yourself? What have you tried so far?
Customer: Bulbs and two fuses
JA: Anything else you want the mechanic to know before I connect you?
Customer: Nop
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Answered in 8 minutes by:
11/19/2017
tamaz
tamaz, Subaru master technician
Category: Subaru
Satisfied Customers: 1,294
Experience: Subaru certified,ASE Master technician,25 years experience
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Hi,my name is ***** ***** I'm going to do my best to help you today.To make sure I don't miss anything give me a minute to review you question.

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Customer reply replied 23 days ago
Thank you

Hi, how are you getting at the bulb to replace it

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Customer reply replied 23 days ago
Under the wheelwell of the front tires.
Customer reply replied 23 days ago
I have replaced one bulb, which did look like the fuse out on it, but it is still not working after replacement.
Customer reply replied 23 days ago
Filament I mean.

Thanks,sometimes people confuse high and low beam bulbs,did the connection at the lamp slide on and off easily?We have problems with loose connections also make sure the ground clip is contacting the bulb

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Customer reply replied 23 days ago
I’ll check, but it should be. I have replaced the bulbs many times on this vehicle.

Understood,to be sure you are checking the fuses in the under hood compartment 15amp?

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Customer reply replied 23 days ago
15A. I believe in the 4 and 5 spots.

Yes, correct ,thanks

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Customer reply replied 23 days ago
Highbrams work. What looks like daytime running lights work. Blinkers/side lights work. But not low beams.

I would try replacing the other bulb first

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Customer reply replied 23 days ago
Ok. I’ll give it a try. It will be a few ministers then. Subaru made this a challenge to replace.

They sure did,I'll be here

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Customer reply replied 23 days ago
Right headlight works. Left does not. I’ll tear that one apart and see if I am missing something

Ok,I'll be here

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Customer reply replied 23 days ago
Ok. So. A couple of things I learned... 1) try replacing both lights first. And 2) (your gonna like this) actually put in the new bulb, instead of replacing it with the bulb you just took out.They both work now. Thank you for your time and have a great holidays!

Great job!Happy Holidays!

tamaz
tamaz, Subaru master technician
Category: Subaru
Satisfied Customers: 1,294
Experience: Subaru certified,ASE Master technician,25 years experience
Verified
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tamaz
tamaz
tamaz, Subaru master technician
Category: Subaru
Satisfied Customers: 1,294
1,294 Satisfied Customers
Experience: Subaru certified,ASE Master technician,25 years experience

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