Subaru

Have Subaru questions? Ask a Subaru mechanic and get answers ASAP

Ask an Expert,
Get an Answer ASAP!

Battery on my new 2017 Subaru Forester runs down - car on,y…

Customer Question
battery on my new...

battery on my new 2017 Subaru Forester runs down - car on,y has 3400 miles on it.

Mechanic's Assistant: Have you tested the battery with a voltmeter? And can you see if it's leaking or not?

Battery tested at 12.14 but car won't even budge to turn over.

Mechanic's Assistant: Are you fixing your Forester yourself? What have you tried so far?

Don't know how to check for leakage

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Subaru service dept won't even give me a new battery

Submitted: 7 months ago.Category: Subaru
Show More
Show Less
Ask Your Own Subaru Question
Answered in 8 minutes by:
11/19/2017
Subaru Mechanic: Eric, Automotive Repair Shop Manager replied 7 months ago
Eric
Eric, Automotive Repair Shop Manager
Category: Subaru
Satisfied Customers: 34,625
Experience: Automotive Repair Shop Manager, Technician/JA Mentor
Verified

HI,

If the battery measures 12.14v when the vehicle will not turn over, it is NOT run down. It is holding a charge fine and there is no reason to replace it. Normal battery voltage with engine off is 11.75 to 12.5 volts. So yours is well within that.

Your vehicle has another issue - either ignition switch/push button is faulty, immobilizer module faulty, dead spot in the starter, faulty transmission position switch, brake switch faulty.

All the above mentioned need to be tested when it will not turn over to determine which. This means that you may need to leave the vehicle with the dealer for a few days. As it is a new vehicle, they should put you in a loaner vehicle while they have your vehicle. You will likely need to speed to the general manager of the dealership to get a loaner vehicle.

If for any reason, you can't rate my answer OKAY, GOOD, or EXCELLENT/3 STARS OR HIGHER today. Please reply and let me know why, so I can help more/better. All follow up responses are FREE, after completing the required rating

Please remember to rate service using the separate rating page. Thank you

Please note that if you have a subscription service, you still are required to rate service, however you are not charged again. This is just so that your expert is credited for their time and services. Thank you.

Ask Your Own Subaru Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a subaru mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Automotive Repair Shop Manager
Category: Subaru
Satisfied Customers: 34,625
34,625 Satisfied Customers
Experience: Automotive Repair Shop Manager, Technician/JA Mentor

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Kevin C.

Kevin C.

Subaru Master Tech.

1,727 satisfied customers

34 years of Subaru service experience, ASE Master Technician.

George H.

George H.

Subaru Certified Technician

1,349 satisfied customers

ASE Master Tech 15 + Years

Tim Mohr

Tim Mohr

ASE MASTER TECH

418 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Matt

Matt

Engineer

373 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

Chris(aka-Moose)

Chris(aka-Moose)

Subaru Technician

332 satisfied customers

16 years of experience

Ron Z.

Ron Z.

- Subaru Tech -

260 satisfied customers

18+yrs experience. State Inspector and Subaru Diagnostics

Don - Mo Lurch

Don - Mo Lurch

Subaru Mechanic

193 satisfied customers

Heavy Line Mech, Race Shop Owner, Mobile Electronics.

< Previous | Next >

Related Subaru Questions
My 2015 Forester won't start, won't turn over. The battery
The battery terminal connections are fine, no corrosion. … read more
tamaz22
tamaz22
60 satisfied customers
Just replaced battery and now stalls when braking. No check
No, no check engine light. Stalls when using brake at regular speed. Chugs when braking slowly, but can avoid it stalling … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Replaced the battery in my 2014 forester. Now engine light
replaced the battery in my 2014 forester. Now engine light on, hill assist, Eye sight, and X mode all lite up. … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
715 satisfied customers
Engine wont start we have full electrical. Battery is new
a mechanic removed security system it was running fine when out to start it and wont even turn over … read more
Dan
Dan
Dealership Technician
Associate Degree
2,060 satisfied customers
2010 Subaru Outback, the starter is good the battery is fine
2010 Subaru Outback, the starter is good the battery is fine and just drove it last Tuesday and it was fine, now it won't start. … read more
JOHN aka Eauto
JOHN aka Eauto
self employed
High School or GED
10,498 satisfied customers
Wont start, not battery get a check engine and eyesight
wont start , not battery get a check engine and eyesight message on dash … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
Outback wont start. not battery as it cranks just wont
outback wont start. not battery as it cranks just wont start. I get 2 lights in center of dash, one says check engine and the other says eyesight disabled.… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Battery will not hold a charge. I came out to go to work and
Battery will not hold a charge. I came out to go to work and there were no light interior/exterior when key was turned to accessory or in run. Guaranteed battery is shot as fluid level was low inside … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
The following symptoms after installing a new battery -
Good morning, the following symptoms after installing a new battery - vehicle idles in neutral and when a gear is selected. The idle is not a even running of the engine but the revs goes up and down. … read more
Expert
Expert
30 satisfied customers
I have a 2016 Crosstrek. No start, new battery, all
I have a 2016 Crosstrek. No start, new battery, all accessories work, break lights and ac also work. When you turn the key to the on position the information display says acc. Would it be possible to … read more
tamaz22
tamaz22
60 satisfied customers
Just purchased a new battery and installed it. Now, it will
Just purchased a new battery and installed it. Now, it will not start … read more
tamaz22
tamaz22
60 satisfied customers
I replaced the battery on my 1997 Legacy Outback. The
I replaced the battery on my 1997 Legacy Outback. The security system lights are flashing... the remote does not work and there is no button in the place indicated in the drawing. What can I do? … read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
After replacing battery car starts hard. Battery maintainer
I am at Advance Autoparts they changed the battery … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Both the brake light and the battery light come on...model
both the brake light and the battery light come on...model 2002 wrx wagon … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Disconnected battery an reconnected the battery, reset the
Disconnected battery an reconnected the battery, reset the alarm several ways, pushing button with key in on position , it did the lock click an beep three times, and the alarm has shut off, but now m… read more
Dan
Dan
Dealership Technician
Associate Degree
2,060 satisfied customers
Battery goes dead, but battery and alternator tested ok.
Battery goes dead, but battery and alternator tested ok … read more
tamaz22
tamaz22
60 satisfied customers
Why is the battery on the left side of the engine in a
Why is the battery on the left side of the engine in a Crosstrek hybrid so expensive? … read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
418 satisfied customers
I replaced the battery on my 2014 outback today and the
I replaced the battery on my 2014 outback today and the driver window would only move an inch or so. Tried the reset by rolling it halfway down and back up. Now the car will start then immediately die… read more
tamaz22
tamaz22
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x