Forced the tailgate shut now it won't open (electronic lift) 2017 outback, swearing, no it has the power tailgate and it

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Customer: forced the tailgate shut now it won't open (electronic lift) 2017 outback
JA: Are you fixing your Outback yourself? What have you tried so far?
Customer: swearing
JA: Anything else you want the mechanic to know before I connect you?
Customer: no it has the power tailgate and it was forced manually shut by hand instead of by the buttons
Answered by Shane Bassetti in 3 hours 5 years ago
Shane Bassetti
Auto Mechanic

274 satisfied customers

Specialities include: Automotive Mechanic, Small Engine Repairs, Auto Body Repairs, Diesel Engine Repairs

Hi my name is***** am an ASE master technician and certified Subaru technician. I will outline the procedure that is involved when the power rear gate will not open. I have included the picture that shows you need to remove the trim cover inside the hatch that allows you to use a screw driver to push the release lever to the right to unlock the hatch. Then you should open the hatch all the way, gently shut the hatch to the halfway point, then use the keyfob or door handle to see if the hatch can recover into automatic mode. If this does not work, damage may have occured to the liftgate motor and being under warranty, you may need to take the Outback into a Subaru dealership to have the motor checked.

I hope I have earned your postive feedback, please feel free to ask any other questions you may have. Thanks and good luck!

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Shane Bassetti
274 satisfied customers
Auto Mechanic
Shane Bassetti
Auto Mechanic

274 satisfied customers



Licensed mechanics

31,131 satisfied customers

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Last Updated: 12-20-22
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