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Dan, ASE Certified Technician
Category: Subaru
Satisfied Customers: 1668
Experience:  Auto Technician
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The liftgate of my husband's Subaru is not closing. What

Customer Question

The liftgate of my husband's Subaru is not closing. What should he do?
JA: What is the model/year of your Subaru?
Customer: Outback 2016
JA: Are you fixing your Outback yourself? What have you tried so far?
Customer: He has tried inserting his key - he is at work right now.
JA: Is the key stripped or worn?
Customer: no
JA: Anything else you want the mechanic to know before I connect you?
Customer: he has also tried pressing the button on the lid, but that doesn't help either
Submitted: 9 months ago.
Category: Subaru
Expert:  Dan replied 9 months ago.

Hello my name is***** am an ASE Master Technician and I am glad to help you with your question.

Expert:  Dan replied 9 months ago.

Check to see if the rod fell off the power liftgate motor, this is a common problem. I work at Subaru and have seen this before. There is also a recalibration procedure that needs to be performed. This can be done at the dealer. The rod is on the drivers side and is behind the trim panel on the pillar.

Expert:  Dan replied 9 months ago.

Please reply to this if you need more help and we can continue this conversation at no extra charge. This does not have to be my only answer. If you are satisfied with my service, please rate at the top of the screen. Rating does not close out your question. Remember, sometimes it is difficult to completely diagnose your vehicle without being there, but I will try to give you the best answer I can. Hoping to be giving you 5 star service.


Customer: replied 9 months ago.
thank you, ***** ***** give you my husband's phone number that you could call?
Customer: replied 9 months ago.
the rod has not fallen off - is there something else that could be tried?
Customer: replied 9 months ago.
I was wondering if you received my question?
Customer: replied 9 months ago.
Expert:  Dan replied 9 months ago.

Yes, you could try disconnecting the battery. Does it have a power liftgate?

Expert:  Dan replied 9 months ago.

Hello again Dan here,

I am contacting you because the post has not been closed or rated.

This question is coming up on 7 days which means it will time out and close.

You have already paid to get this question answered, but you have not rated.

Let me help some more. Is there anything else I can help you with?

If I did not give you 5 star service, please let me know what I missed.