How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike V. Your Own Question
Mike V.
Mike V., Subaru Technician
Category: Subaru
Satisfied Customers: 25198
Experience:  Certified Subaru Technician, factory trained by Subaru.
Type Your Subaru Question Here...
Mike V. is online now
A new question is answered every 9 seconds

My friend has a 1999 Subaru Legacy Outback. Her trunk will

Customer Question

HI. My friend has a 1999 Subaru Legacy Outback. Her trunk will not open by key or by the electronic trunk opener by the driver's seat. I crawled in and sprayed a bunch of solvent and wiggled some stuff, and the trunk opened with the electronic opener. She took it home and it would not open. Then she took it to a mechanic who used the key, and it opened, but only one time. Any Ideas? The key turns normally, and one can hear the mechanism when the electronic mechanism is activated.
Submitted: 12 months ago.
Category: Subaru
Expert:  Mike V. replied 12 months ago.

HI there,

On these old 99's what I used to see all the time was the hatch handle sticking in the open position. Make sure this isn't the case here. You can close it, lock it and unlock it, but the outside handle sticks in the open position and it will prevent you from opening it again. You have to push the handle to the closed position, cycle the locks then try to open it.

Can't be 100% sure this is the problem, however I have seen it cause this type of problem a lot.

Please let me know what more I can do to assist you today. Also, please remember to rate my answer, Just Answer does not compensate me for my time and resources. Follow up questions are included in the price of your question. If you are using the free trial, or have a subscription a rating is still required.
Thank you so much!