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When I'm in drive/reverse but not accelerating, my 2011

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Hi, when I'm in drive/reverse...
Hi, when I'm in drive/reverse but not accelerating, my 2011 Subaru tends to idle at 500 rpm or less. I feel a bit of the engine sputtering. Is this normal? My local dealer said they could find nothing wrong.
JA: Fortunately, the mechanics here speak car like it's their native tongue. They're great at sussing out engine issues, and it would be my pleasure to put you in touch with the best one for the job. Are you hoping to fix this yourself?
Customer: Yes, if it's not too complicated
JA: Great! What have you tried so far?
Customer: i used detergent additives and took it to Subaru dealer. The dealer installed some software patch but no change.
JA: Is there anything else important you think the Subaru Mechanic should know about your Subaru?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Subaru Mechanic about your situation and then connect you two.
Submitted: 1 year ago.Category: Subaru
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Answered in 8 minutes by:
5/6/2016
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
CHRIS ZAPANTIS
Category: Subaru
Satisfied Customers: 159
Experience: AUTO TECH at G&M EXXON
Verified
Hello my name is ***** ***** I can assist you. Let me know when you are online.
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Customer reply replied 1 year ago
I'm online
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
Is the transmission manual or automatic?
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Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
How many miles on the car?
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Customer reply replied 1 year ago
automatic, approx 22, 000 miles. Forester 2011 XT Premium
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
did you look to see if the throttle body is dirty?
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Customer reply replied 1 year ago
throttle body is not dirty.
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
let me see if they have any bulletins definitely 500 and below is not normal
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Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
can you give me specs on your car?
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Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
2011 subaru what? and what engine?
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Customer reply replied 1 year ago
Please see above
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
all i can see here is 2011 Subaru
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Customer reply replied 1 year ago
XT premium is the turbo
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
gimme a minute
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Customer reply replied 1 year ago
2011 forester xt premium
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
Ok I see why they reflashed. They have a bulletin for idle speed problems especially with the ac on
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Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
This is most likely a software issue and they havent figured it out yet.
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Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
thats why Subaru told you its normal
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Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
Is it still under warranty?
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Customer reply replied 1 year ago
Unfortunately no
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
The ecm adjusts your idle and being that i can see they are having idle problems its gotta be software
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Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
how is idle in drive with ac on?
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Customer reply replied 1 year ago
500rpm or less
Customer reply replied 1 year ago
Sorry getting called into a meeting at work
Subaru Mechanic: CHRIS ZAPANTIS,
 replied 1 year ago
ok
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Kevin C.
Kevin C.
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