Subaru

Have Subaru questions? Ask a Subaru mechanic and get answers ASAP

Ask an Expert,
Get an Answer ASAP!

I'm a 2002 Subaru Impreza Outback 2.5 L owner
, I'm…

Customer Question
Hello, I'm a 2002...

Hello, I'm a 2002 Subaru Impreza Outback 2.5 L owner

Mechanic's Assistant: Thanks. Can you give me any more details about your issue?

I'm having some car issues...my car cranks but won't start. My friend is a mechanic and he recently checked it out. So far I bought a new battery and alternator and still have the same issues He also mentioned that the starter is not the problem and that it's an electrical problem

Mechanic's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Subaru Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?

Of course

Submitted: 2 years ago.Category: Subaru
Show More
Show Less
Ask Your Own Subaru Question
Answered in 13 minutes by:
1/18/2016
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago
Gary
Gary, ASE Certified Technician
Category: Subaru
Satisfied Customers: 1,723
Experience: Senior Technician
Verified

Hi there,

Can you check if the timing belt is intact, and tight?

Remove the LH timing cover for easy check.

Gary

Ask Your Own Subaru Question
Customer reply replied 2 years ago
Timing belt is fine...my mechanic changed the alternator and says the starter is not an issue.
Customer reply replied 2 years ago
He also test out the ignition coil and says there are no issuse there...he believes it's an electrical problem
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Sounds like immobiliser.

How many keys do you have?

Is the engine light on prior to cranking?

Gary

Ask Your Own Subaru Question
Customer reply replied 2 years ago
only the orginal...yes been on for months now
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Ok, can you and your mechanic scan the car for any codes set please?

Will it start with a sniff of starter fluid into the throttle body?

Gary

Ask Your Own Subaru Question
Customer reply replied 2 years ago
I have no idea...have to wait until I speak with him. He orginally told me that it was the crankshaft position sensor, but he didn't sound too positive to me.
Customer reply replied 2 years ago
he just told me theres no spark so it won't start (pertaining to adding starter fluid into the throttle body question).
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Did it have a code set for crankshaft position sensor?

If has no crank position OR incorrect camshaft position, the engine will not start.

No crankshaft gives no fuel and no spark, incorrect or no cam signal gives fuel, but at the wrong time in the cycle.

Gary

Ask Your Own Subaru Question
Customer reply replied 2 years ago
my mechanic has a handheld code reader devices...all the fuses are workly properly and it only reads: 'error' everytime.
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Ok, you say the light has "been on for months now".

Was the engine light on while driving prior to this no-start condition?

You need to establish communication with the car, so either you have an immobiliser issue or no power supply to the immobiliser and/or ecm.

Please check for ignition 12v at pin 1 of the DLC, ground at pin 12&13.

Gary

Ask Your Own Subaru Question
Customer reply replied 2 years ago
the engine light been on prior to this no-start condition. and i will let my mechanic know about this...
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Can you also ask whether his scan tool does work with other cars as well.

Have seen many do this only to realize there is a fault with their tool.

Ask Your Own Subaru Question
Customer reply replied 2 years ago
His code reader has worked in the past with my car. (waiting for his response)
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Ok, I'll wait for you.

Gary

Ask Your Own Subaru Question
Customer reply replied 2 years ago
he replied: "every car"
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Have we got power at pin 1 of the DLC?

Have we checked SBF-5 fuse in the engine bay?

Gary

Ask Your Own Subaru Question
Subaru Mechanic: Gary, ASE Certified Technician replied 2 years ago

Hi again,

How have you gone with your problem?

Hope I was of some assistance.

Gary

Ask Your Own Subaru Question
Was this answer helpful?
Ask Gary Your Own Question
Gary
Gary
Gary, ASE Certified Technician
Category: Subaru
Satisfied Customers: 1,723
1,723 Satisfied Customers
Experience: Senior Technician

Gary is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Kevin C.

Kevin C.

Subaru Master Tech.

1,727 satisfied customers

34 years of Subaru service experience, ASE Master Technician.

George H.

George H.

Subaru Certified Technician

1,330 satisfied customers

ASE Master Tech 15 + Years

Tim Mohr

Tim Mohr

ASE MASTER TECH

409 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Matt

Matt

Engineer

360 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

Chris(aka-Moose)

Chris(aka-Moose)

Subaru Technician

289 satisfied customers

16 years of experience

Ron Z.

Ron Z.

- Subaru Tech -

239 satisfied customers

18+yrs experience. State Inspector and Subaru Diagnostics

Don - Mo Lurch

Don - Mo Lurch

Subaru Mechanic

190 satisfied customers

Heavy Line Mech, Race Shop Owner, Mobile Electronics.

< Previous | Next >

Related Subaru Questions
Subaru Forester L: engine will not start has a PO340 code:
engine will not start has a PO340 code: camshaft position sensor A circuit bank 1 or single sensor........... any idea what is going on. I just rebuilt the engine did I miss a connector? or what?… read more
George H.
George H.
Subaru Certified Technician
Associate Degree
1,330 satisfied customers
p0505 code 1998 subaru outback 2.5 .missing on # 1 at idle
p0505 code 1998 subaru outback 2.5 .missing on # XXXXX at idle… read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
The following symptoms after installing a new battery -
Good morning, the following symptoms after installing a new battery - vehicle idles in neutral and when a gear is selected. The idle is not a even running of the engine but the revs goes up and down. … read more
Expert
Expert
29 satisfied customers
I have a 2016 Crosstrek. No start, new battery, all
I have a 2016 Crosstrek. No start, new battery, all accessories work, break lights and ac also work. When you turn the key to the on position the information display says acc. Would it be possible to … read more
tamaz22
tamaz22
60 satisfied customers
Just purchased a new battery and installed it. Now, it will
Just purchased a new battery and installed it. Now, it will not start … read more
tamaz22
tamaz22
60 satisfied customers
I was changing my battery, now the horn alarm won't shut off
I was changing my battery, now the horn alarm won't shut off unless I disconnect the battery again. … read more
Peter Bagley
Peter Bagley
master technition
Vocational, Technical or Trade School
1,196 satisfied customers
I replaced the battery on my 1997 Legacy Outback. The
I replaced the battery on my 1997 Legacy Outback. The security system lights are flashing... the remote does not work and there is no button in the place indicated in the drawing. What can I do? … read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
After replacing battery car starts hard. Battery maintainer
I am at Advance Autoparts they changed the battery … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Both the brake light and the battery light come on...model
both the brake light and the battery light come on...model 2002 wrx wagon … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Disconnected battery an reconnected the battery, reset the
Disconnected battery an reconnected the battery, reset the alarm several ways, pushing button with key in on position , it did the lock click an beep three times, and the alarm has shut off, but now m… read more
Dan
Dan
Dealership Technician
Associate Degree
2,025 satisfied customers
My battery in my 2005 Subaru forester slowly depletes in
my battery in my 2005 Subaru forester slowly depletes in about a week or two after being charged. My cruise control started flashing on my dash and check engine light came on but went off. After about… read more
tamaz22
tamaz22
60 satisfied customers
Battery goes dead, but battery and alternator tested ok.
Battery goes dead, but battery and alternator tested ok … read more
tamaz22
tamaz22
60 satisfied customers
Why is the battery on the left side of the engine in a
Why is the battery on the left side of the engine in a Crosstrek hybrid so expensive? … read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
409 satisfied customers
I replaced the battery on my 2014 outback today and the
I replaced the battery on my 2014 outback today and the driver window would only move an inch or so. Tried the reset by rolling it halfway down and back up. Now the car will start then immediately die… read more
tamaz22
tamaz22
60 satisfied customers
Went to start it this morning, dead, completely. New battery
Went to start it this morning, dead, completely. New battery in it, right now the alarm is going off can't stop it without disconnect the battery. Car is still dead as a doornail. … read more
Dan
Dan
Dealership Technician
Associate Degree
2,025 satisfied customers
Had to have our battery charged now it is sputtering and an
Had to have our battery charged now it is sputtering and an alarm is going off … read more
Dan
Dan
Dealership Technician
Associate Degree
2,025 satisfied customers
Placed battery and horn blares. Brand new battery. 2012
tried replacing the battery because the original was weak … read more
Daniel Lee
Daniel Lee
Lead Automotive Technician
Automotive Technology
36 satisfied customers
New alternator. New battery. No parasitic drain. Battery
New alternator. New battery. No parasitic drain. Battery voltage slowly decreasing while driving until eventually the car dies with a dead battery … read more
Mechanic01
Mechanic01
2,590 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x