How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kevin C. Your Own Question
Kevin C.
Kevin C., Subaru Master Tech.
Category: Subaru
Satisfied Customers: 1727
Experience:  34 years of Subaru service experience, ASE Master Technician.
49406277
Type Your Subaru Question Here...
Kevin C. is online now
A new question is answered every 9 seconds

I bought a subaru 2013 cross trek, standard AW, this

Customer Question

I bought a subaru 2013 cross trek, standard AW, this February with 15k on it. after 6k, dealership scheduled my first oil change. afterwards about maybe 2 weeks later oil light came on. I checked dip stick and it was low. i figured the guys were in a hurry and didn't fill it all the way. It needed a quart which I put in. then just this wednesday, after another 6k miles I went for another oil change. I drove away and noticed a gas smell and figured it was the mechanics being in my car, perhaps. a couple days later, noticed fluid on garage floor. I am shocked and think the worst that the engine has major problems. i park in a different location in garage and sure enough it is still leaking. I pop hood and find the cap off the oil and the dip stick up. I am naturally furious. I check oil and it is down a couple of quarts but oddly the oil light never came on. Oil is all over engine. I go to dealership angry. i wait for them to change fluids and powerwash engine. 4hrs later. they said that they changed the TSB and reprogram ECm which took 2.7 hours. Was this needed? Will I always burn oil? Is my engine compromised due to mechanics neglect. Feeling so disappointed now in my purchase. What do I do now? Feel like I bought a Lemon.
Submitted: 2 years ago.
Category: Subaru
Expert:  john -aka eauto replied 2 years ago.

some subarus are having oil useage issues, If it uses oil have request a oil useage test. If they document it correctly generally Subaru will replace the motor is it has excessive oil consumption