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Kindly assist with the following. My husband took out 2 new
Kindly assist with the following. My husband took out 2 new cellphone contracts at Vodacom. One for my son, and the other for my daughter. Please note email sent to Vodacom as well as the response received, as Finrite, the insurance company used by them. Last year my son upgraded to a new handset on his contract and also took an insurance package from Vodacom due to the high value of the handset( Samsung A80). When receiving the handset we were informed that the sim card is not allowed to be removed from the phone as it will void the insurance. Nothing else was mentioned.His handset was damaged last year (exact dates are not available as my son works long hours and cannot remember, and also due to his working hours and travelling distance to his workplace and back the handset was not submitted to the store immediately. The exact dates were in fact deemed unnecessary by the assisting Vodacom employee at Clearwater branch).He delivered the handset to the store a few weeks back and the claim was rejected:1) as per SMS - due to usage(sim and phone was not used together) 2) as per call to Finrite from Vodacom - due to the phone not being used for more than 30 days.So which one of these scams is it, as both are irrelevant, and the sim was never taken out of the phone as per Vodacom instructions???This is totally unacceptable and total nonsense and I will not accept this, I will go to the ombudsman and much higher if need be. Looking at all the complaints and negative comments about your company I would really recommend that Vodacom looks at another service provider for insurance purposes.Vodacom if you allow this nonsense, you can terminate my contracts when complete. You have not received any payment issues, claims abuse or any other issues from me except loyal payments. Please assist me in sorting out this absolute poor and ill service from Finrite as you use this company . Ref 13578580, cell number +27 79(###) ###-####Awaiting your urgent response.............. The response we received from Vodacom after their apparent investigation, as follows: Dear PieterWith reference to below we escalated the matter to Finrite to provide details of the claim.The feedback received is that the claim has been declined due to usage.The matter was investigated and Vodacom insurance department has declined the claim as well.Based on the above the feedback provided will remain the same, claim declined.Kind Regards, Xoliswa Matele Executive Client Liaison Officer CEO?s office COPS Is there now a law that states that if you decide to NOT use your contract phone, which is insured, for an extended period, that claims will be declined? And I don't understand the usage part? And both Vodacom and Finrite Insurance is vague with the reason for the claim being declined...... … read more
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The landlord has admitted not investing my deposit and
The landlord has admitted not investing my deposit and having spent it. She however has not allocated the deposit against rentals. She is insisting that we are behind in rent. She has allocated utilit… read more
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I bought a cellphone and contract from ismart telephonically.
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I had a Miladys account some 20+ years ago. I am convinced
I had a Miladys account some 20+ years ago. I am convinced that the account was paid up. My ID at the time of the account ended with 009 and after 1994 ends with 082. Out of the blue I received a lett… read more
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I work for Mr Price who took me through a disciplinary procedure
I work for Mr Price who took me through a disciplinary procedure because on 3 occasions my balance was either over or under when I cashed up at the end of the day. On the 3rd occasion I was fined R500… read more
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I lost my day Job in July 2009 and from that date my revenues
I lost my day Job in July 2009 and from that date my revenues from seasonal activities have been erratic. This situation has been regularly communicated to Body Corporate and despite my precarious fin… read more
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I took out a maintenance contract with Early Bird services
I took out a maintenance contract with Early Bird services in Randburg (they called me to set up a maintenance plan after I had sent an item in to the branch). I thought it worth my while as I live in… read more
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To whom it may concern Regarding reservation booked through
To whom it may concern Regarding reservation booked through RoomsForAfrica for stay at Orange River Tented Camp on 27,28,29 April 2012. We paid the deposit R750.00 on 16/03/2012 and the balance on 13/… read more
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Good Day, I recently signed up contract with Autopage and have
Good Day, I recently signed up contract with Autopage and have had absorbent data costs as high as R4526.62. Please can you assist with my query? AS YOU CAN SEE BELOW MY MONTHLY INSTALEMENTS HAVE ALL … read more
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My sons who are students (unemployed) asked me if they could
My sons who are students (unemployed) asked me if they could join a gym. The lady concerned phoned me from the gym and took my debit order details down. She said I did not need to sign a contract and … read more
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I need advice as to how to get money owed to me by the rates
I need advice as to how to get money owed to me by the rates department. They owe me R35000 for more than a year. I sold my house and it was registered in the mew owners name on the 11 August 2010. I … read more
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I sold my business in 2009 without guarantees. Purchases conducted
I sold my business in 2009 without guarantees. Purchases conducted business until end January 2010 but summonsed me at beginning of January 2009 on the basis that she indicated that she would like to … read more
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I am married in com of property. My husband made debt worth
I am married in com of property. My husband made debt worth R100 000. The man who wants his money now sue my husband who is in Dubai. i took all the payments over and my house is payed up to date. My … read more
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Good Afternoon. My cellphone was stolen 10 months ago I reported
Good Afternoon. My cellphone was stolen 10 months ago I reported it to my service provider on the Monday they gave me a new SIM card and told me it will take 24hours before the SIM card will be activa… read more
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Hi I made a big mistake. I stay in a complex and was the
Hi I made a big mistake. I stay in a complex and was the caretaker, the intercom system works with a sim card. the intercom was/is broken for a long time, I took out the sim card as I was scared it wo… read more
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We had a bulk LPgas contract with Afrox for aproximatly 10
We had a bulk LPgas contract with Afrox for aproximatly 10 years and realised that they charged us about R500 000.00 per year more,than what we can get the gas from other suppliers. We tried for about… read more
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My cell phone were stolen and Altec Autopage did not block
My wife used a contract phone that was on my name. We wanted to upgrade the contract but after very poor service from the Cape Gate Autopage branch, we decided to get a new contract from another servi… read more
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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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