Kindly assist with the following. My husband took out 2 newKindly assist with the following. My husband took out 2 new cellphone contracts at Vodacom. One for my son, and the other for my daughter. Please note email sent to Vodacom as well as the response received, as Finrite, the insurance company used by them. Last year my son upgraded to a new handset on his contract and also took an insurance package from Vodacom due to the high value of the handset( Samsung A80). When receiving the handset we were informed that the sim card is not allowed to be removed from the phone as it will void the insurance. Nothing else was mentioned.His handset was damaged last year (exact dates are not available as my son works long hours and cannot remember, and also due to his working hours and travelling distance to his workplace and back the handset was not submitted to the store immediately. The exact dates were in fact deemed unnecessary by the assisting Vodacom employee at Clearwater branch).He delivered the handset to the store a few weeks back and the claim was rejected:1) as per SMS - due to usage(sim and phone was not used together) 2) as per call to Finrite from Vodacom - due to the phone not being used for more than 30 days.So which one of these scams is it, as both are irrelevant, and the sim was never taken out of the phone as per Vodacom instructions???This is totally unacceptable and total nonsense and I will not accept this, I will go to the ombudsman and much higher if need be. Looking at all the complaints and negative comments about your company I would really recommend that Vodacom looks at another service provider for insurance purposes.Vodacom if you allow this nonsense, you can terminate my contracts when complete. You have not received any payment issues, claims abuse or any other issues from me except loyal payments. Please assist me in sorting out this absolute poor and ill service from Finrite as you use this company . Ref 13578580, cell number +27 79(###) ###-####Awaiting your urgent response.............. The response we received from Vodacom after their apparent investigation, as follows: Dear PieterWith reference to below we escalated the matter to Finrite to provide details of the claim.The feedback received is that the claim has been declined due to usage.The matter was investigated and Vodacom insurance department has declined the claim as well.Based on the above the feedback provided will remain the same, claim declined.Kind Regards, Xoliswa Matele Executive Client Liaison Officer CEO?s office COPS Is there now a law that states that if you decide to NOT use your contract phone, which is insured, for an extended period, that claims will be declined? And I don't understand the usage part? And both Vodacom and Finrite Insurance is vague with the reason for the claim being declined...... … read more
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