South Africa Law
Get Your South African Law Questions Answered by Experts
Frasers charged us for two 20ft containers during our relocation and only had one 40ft container delivered and packed items into it. They have so far refused to refund us and we have lodged several complaints with various government agencies. My department paid separately for a 20ft container and I paid for an additional 20ft container due to excess furniture. Now AGS Frazers tell me they did me a favour by bringing a 40ft because my furniture needed more volume. However, this is not true as i have pictures to prove that my furniture did not fill the 40ft container. Ultimately a 40ft container is cheaper than two 20ft containers that i was billed for.
they quoted us on 2 - 20ft containers (so doubled the price), we paid and then on the date of moving brought only 1 - 40ft container,
Now the charges should be less, because it costs less to ship one container rather than 2, so we wanted to be refunded the difference.
We have paid and moved already, we have contacted the insurance ombudsman, but they cannot help.
thanks - do we have any legal recourse we can take?
private, and we are estimating that it was about USD 5000, overcharge
Yes, they are AGS Frasers.
Yes we have/had asked for the two twenty foot containers, therefore when they brought the forty, they should have refunded us the difference.