I made an cash purchase for Vehicle at Wheel4U in Robertson.My name is***** made an cash purchase for Vehicle at Wheel4U in Robertson. I purchased the vehicle less than a month ago. I were told by the dealer to take the vehicle for Roadworthy test due to the fact that I wanted the vehicle on the date i Purchased the car. I took the vehicle to roadworthy center close to my home , only to find out that it fail due to the handbrake and that they are unable to see the engine number. I took the vehicle to one of our mechanics and he pick up a few error on the vehicle. He told me that the vehicle is using way to many water as on the day I fix the handbrake. I contacted the dealer and advised him of the error and that the vehicle failed. He ask me to bring the vehicle so that they can have a look at it and see what they can do. So I drove the vehicle to them and the explained to the owner of the dealership what the problem was. He than give me a vehicle to use which was not convenient however, I took the vehicle as i had no options. I live nearly 150km away from the dealer. I was told that the vehicle will be ready by Monday 09 September. I contacted the dealer/saleperson On Friday 6 September and he advised me that the thermostat need to be replace and that the vehicle will be ready for collection on Monday 9th September. On Monday I message the dealer and no reply. I told him that I will collect the vehicle on Tuesday 10th September as this is the only off day i can get from work. I drove from Heidelberg WC to Robertson with the vehicle they give me to use. I contacted the salesperson and he told me that the vehicle is nearly done and still need to go for roadworthy. I told him I am willing to wait for the vehicle as i need to get back to my comfortableness. As i drove received a call from the salesperson saying that. The place where my car was kept advised that the radiator needs to be replaced and this will take a few days. At this point i was livid as I am few meters away from the dealership. I told the dealer that I cannot accept this as everytime its a different story. He agreed to me meet at the dealership Wheels4U. So i told him that the vehicle they gave me is not comfortable that i got backache while drive nearly 150km and they want me to drive back and come back a few days again. He contacted the owner and he advised that the do not have any vehicles on the floor which the can give for me to use, while i can see there is more than enough vehicle. I completely lost and told the dealer to tell the owner he can keep the vehicle and I demand my money by close of business 10.09.2019. I had to contact family members to arrange transport back as I refuse to use that temporary vehicle the give me. I still haven't receive any communication from them nor has my money been paid into my account. I told the dealer that i will be taken the next step and he said he advised the owner and the owner said" i will than have to make contact with the ombuds as they are busy fixing my car. Can you please assist … read more
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