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Kindly assist with the following. My husband took out 2 new
Kindly assist with the following. My husband took out 2 new cellphone contracts at Vodacom. One for my son, and the other for my daughter. Please note email sent to Vodacom as well as the response received, as Finrite, the insurance company used by them. Last year my son upgraded to a new handset on his contract and also took an insurance package from Vodacom due to the high value of the handset( Samsung A80). When receiving the handset we were informed that the sim card is not allowed to be removed from the phone as it will void the insurance. Nothing else was mentioned.His handset was damaged last year (exact dates are not available as my son works long hours and cannot remember, and also due to his working hours and travelling distance to his workplace and back the handset was not submitted to the store immediately. The exact dates were in fact deemed unnecessary by the assisting Vodacom employee at Clearwater branch).He delivered the handset to the store a few weeks back and the claim was rejected:1) as per SMS - due to usage(sim and phone was not used together) 2) as per call to Finrite from Vodacom - due to the phone not being used for more than 30 days.So which one of these scams is it, as both are irrelevant, and the sim was never taken out of the phone as per Vodacom instructions???This is totally unacceptable and total nonsense and I will not accept this, I will go to the ombudsman and much higher if need be. Looking at all the complaints and negative comments about your company I would really recommend that Vodacom looks at another service provider for insurance purposes.Vodacom if you allow this nonsense, you can terminate my contracts when complete. You have not received any payment issues, claims abuse or any other issues from me except loyal payments. Please assist me in sorting out this absolute poor and ill service from Finrite as you use this company . Ref 13578580, cell number +27 79(###) ###-####Awaiting your urgent response.............. The response we received from Vodacom after their apparent investigation, as follows: Dear PieterWith reference to below we escalated the matter to Finrite to provide details of the claim.The feedback received is that the claim has been declined due to usage.The matter was investigated and Vodacom insurance department has declined the claim as well.Based on the above the feedback provided will remain the same, claim declined.Kind Regards, Xoliswa Matele Executive Client Liaison Officer CEO?s office COPS Is there now a law that states that if you decide to NOT use your contract phone, which is insured, for an extended period, that claims will be declined? And I don't understand the usage part? And both Vodacom and Finrite Insurance is vague with the reason for the claim being declined...... … read more
Chris K
Chris K
Lawyer
LLB
1,640 satisfied customers
i would like to find out- if a person is renting a place and
i would like to find out- if a person is renting a place and the electricity bill from the municipality is taxes,is the estate agency you renting from allowed to tax you also and charge a person for a… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
Hi, On the 03-05-13, My tenant signed a standard Hortors rental
Hi, On the 03-05-13, My tenant signed a standard Hortors rental lease agreement for 1 year, ending 30-04-14. She paid a R3000.00 deposit. On the 18-01-14, she sent an sms stating that she would be una… read more
Mike Otis
Mike Otis
Legal Advisor
Master's Degree
2,094 satisfied customers
Hi There I am a 45 year old South African male. I was married
Hi There I am a 45 year old South African male. I was married for 21 years and have a 19 and 17 year old son. We were separated earlier this year, Feb 2013, and finally divorced in June 2103. We had a… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
In Jan 2013 I received a phone call from a lady that said that
In Jan 2013 I received a phone call from a lady that said that she is from Cell C. She explained that Cell C is giving me a free Nokia. I told her numerous times that I'm not interested but she kept o… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Good day I just have a question around the Consumer Protection
Good day I just have a question around the Consumer Protection Act. My mother is a pensioner just received an MTN account of over R2 000. That was apparently because of an overseas scam sms that came … read more
Bert274
Bert274
Attorney
Master's Degree
648 satisfied customers
I am billed by two subsribers on my cell account . I never
I am billed by two subsribers on my cell account . I never subscribed nor made use of their services.Where can I file a complaint in this regard? Thank you AS Greeff E-Mail:[email protected]… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
Hi. I have a query with Vodacom regarding a cell phone contract
Hi. I have a query with Vodacom regarding a cell phone contract that I upgraded in April this year. I took this contract out at a R 49 per month top up contract to give my domestic worker access to a … read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Hi, I have a problem with an insurance claim. My gate motor
Hi, I have a problem with an insurance claim. My gate motor was stolen last week and I lodged a claim with my insurance. The quote that I send in for the replacement of the motor had an additional ite… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
Hello I am staying in Bloemfontein South Africa. On Wednesday(8
Hello I am staying in Bloemfontein South Africa. On Wednesday(8 February) morning I woke up, at a guesthouse in Bethlehem (travel for work) and realised that my personal MTN Cellphone had no service. … read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
A lady from Rewards at Vodacom phoned me early in December. She
A lady from Rewards at Vodacom phoned me early in December. She said my contract expired at the end of September already and ask me if I am going to renew my contract. I said no, I'll leave it on mont… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
I was incorrectly sold a cell phone contract instead of an
I was incorrectly sold a cell phone contract instead of an upgrade. After a month I realised that I had been debited incorrectly and phoned Mobile Stores. On following up they said they would listen t… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
ive cancelled my gym contract unfortunatly ive no proof. 3
ive cancelled my gym contract unfortunatly ive no proof. 3 months down the line i get sms to say ive been listed on credit bureau. then they want to garnish my salery !! this all with no reply to call… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
I had a contract with Health and Racquet club 12/13 years ago.
I had a contract with Health and Racquet club 12/13 years ago. It is so long ago, that I cannot recall the exact turn of events (I was only 18 years old). I think I stopped paying when they went bankr… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
Good Day, +- 11 years ago, my then girlfriend and I (we already
Good Day, +- 11 years ago, my then girlfriend and I (we already had a 1 year old daughter together) purchased a property through Nedbank. A couple of months after buying the property, we split up and … read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
We bought a house about 3 weeks ago. The house is currently
We bought a house about 3 weeks ago. The house is currently serving as an office and the owner is currently leasing the house to an internet company. The internet company paid for 3 advertisement boar… read more
Mike Otis
Mike Otis
Legal Advisor
Master's Degree
2,094 satisfied customers
Hi, I have a wedding and function coordination company. In
Hi, I have a wedding and function coordination company. In May 2010 a lady, who runs a guesthouse, asked me in May this year to arrange a function for her at her guesthouse for the 25th September. A f… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers
my cell phone service provider have been charging me on a different
my cell phone service provider have been charging me on a different rate even though i chose a control chat 50 option . after numerous queries they have still been taking off in excess of R1000 monthl… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
9,033 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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