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I hope that you are well? I am having some trouble with our
I am having some trouble with our Ford Ecosport - a few months ago, we experienced some engine trouble and took it to a local mechanic - he was unable to identify the problem and sent it home. It deteriorated further and we immediately took it back to him. Again unable to assist us, we towed the vehicle to a Bosch service centre. After 2 weeks, they identified engine failure, particularly damage to the pistons as a result of overheating. The entire engine needed to be replaced, which we did. 3 months later, the engine overheated again with no warning (we had been religious about checking water and oil every morning). We took the vehicle back to Bosch, who after a further 2 weeks identified that the water pipe had disconnected leading to the engine overheating. The vehicle has currently been with them for 3 weeks, and I am struggling to get a full report from them so, I am struggling to communicate with them. If this engine failure was their fault, I don't know if we can identify that or not, but their poor service and communication is exceptionally frustrating and is delaying any further action we can take to either repair or replace this vehicle, leaving us without a family vehicle. … read more
CaseLaw
CaseLaw
Attorney
Master's Degree
2,877 satisfied customers
I need advice please I would just like to bring to your
Hi I need advice please I would just like to bring to your attention. The disgusting service we have received from Hyundai Plumstead. Starting from the Sale of the car to now. We have not had the car … read more
Freddie Lombard
Freddie Lombard
Attorney
Bachelor's Degree
4,426 satisfied customers
I signed for my car on 18 September 2020. I took delivery on
I signed for my car on 18 September 2020. I took delivery on 19 September 2020. It is a 2012 car that I bought through a dealership. The day that I took delivery of the car, I was about 10kms from the dealership when my car started giving me problems. I immediately contacted the salesman and he assured me that the car was ok to drive. I then had the car inspected 20 September 2020 and there were plenty problems discovered. On 21 September 2020, I took the car back to the dealership. Problems with the car were picked up and they "fixed" the car for me. It then just became very problematic and the car was by the dealership most of the time. The car has been problematic since day one and the problems that I have been complaining about constantly are still not fixed. I have a record of everything and have complained further to the F&I manager but nothing came of it. The car is falling apart and I have on numerous occasions told them, since day one what the problems were, however, the initial problems are still not fixed. I have got an extended warranty on the car and the dealership is insisting that I use my warranty to fix the car but the problems that I have brought to their attention are, as stated, problems since day one. I have been quoted R13 000 to fix my car and I find it extremely unfair as these are problems since day one. I cannot take a road trip with the car. We took a road trip in December of 150kms and we did not even make it to our destination. Instead got stuck on the side of the road for 5 hours with petrified children while waiting for help. I have been in contact with the salesman again and he wants me to take the car through my warranty, but I dont feel that this is fair, seeing as though these are problems since the beginning. I just, PLEASE, need to know what my rights are. If they are entitled to fix my car or if I have to go through my warranty. If I go through my warranty, I am going to exhaust the funds that I have, making it difficult to claim again if the same problem happens in a year or so. :( … read more
Chris K
Chris K
Lawyer
LLB
2,059 satisfied customers
I took posession of a brand new car Wednesday afternoon and
Hi, I took posession of a brand new car Wednesday afternoon and drove down to Cape Town with it... 24hrs later it is on the back of a tow truck after leaking coolant... do I have any option in cancell… read more
CaseLaw
CaseLaw
Attorney
Master's Degree
2,877 satisfied customers
N S Cilliers Durbanville Mr Alan Glenday & Cupido Triangle
N S Cilliers Durbanville Mr Alan Glenday & Marc Cupido Triangle Transmission Pty Ltd 4 Boulevard Park Bellville 15 October 2018Sirs,Jeep Cherokee 2.8 CRD Limited - Fine01WP- REMOVE OVERHAUL & REFIT TR… read more
CaseLaw
CaseLaw
Attorney
Master's Degree
2,877 satisfied customers
Hello, In 2009, we purchased a used car from a dealership
Hello, In 2009, we purchased a used car from a dealership of the same brand, it had approx 80 000km on the clock In 2014, the car was serviced by another branch of the same dealer and we discovered th… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
My husband was driving on 18 January 2013 the N1direction
My husband was driving on 18 January 2013 the N1'direction Cape Town and a truck lifted his car at the towbar, swung his car around and still being attached to the truck he jumped out and his vehicle … read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Hi, I purchased a vehicle from a Private Dealer in Cape Town
Hi, I purchased a vehicle from a Private Dealer in Cape Town called Derby Motors t/a L&K Motors in Parrow. I am from Pretoria, I flew down to Cape town on friday the 22nd March in the morning to pick … read more
Bert274
Bert274
Attorney
Master's Degree
648 satisfied customers
I bought a Hyundai i10 2011 model in October 2012 and took
I bought a Hyundai i10 2011 model in October 2012 and took delivery of it on the 26th October. The car had 17000k on it. I drove it for 3 weeks before it broke down, clutch problem. Initially the deal… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
We traded our 2003 vehicle in for another used 2010 vehicle
We traded our 2003 vehicle in for another used 2010 vehicle at a dealership. We were allowed to test drive the vehicle only around the block in the busy business district of Benoni; which did not give… read more
Bert274
Bert274
Attorney
Master's Degree
648 satisfied customers
Hi there, I recently bought a demo car at a dealership. The
Hi there, I recently bought a demo car at a dealership. The car had about 16 500km on the odometer. Two months down the line the car gave me problems with the clutch. At this time the car had about 23… read more
Bert274
Bert274
Attorney
Master's Degree
648 satisfied customers
Morning, I was wondering if someone can give me legal advice
Morning, I was wondering if someone can give me legal advice in relation to the e-mail I have copied in just below. The e-mail below basically summarise the extent of the problem and the struggle I ha… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
I sent my Tata Telcoline bakkie into Tata Vereeniging as the
I sent my Tata Telcoline bakkie into Tata Vereeniging as the bakkie had been giving starting problems and using water. After looking they said that an engine/cylinder head overhaul was required. I rec… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
I have bought a demo 2006 Hyundai Getz from the dealers in
I have bought a demo 2006 Hyundai Getz from the dealers in 2008. The car was sold to me with a 150 000km/ 5year warranty, and i bought an adisional 2 maintenance plans to cover everthing that the warr… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Good evening, please assist this is summarized version of my
Good evening, please assist this is summarized version of my query I took ownership of a Chevrolet Cruze LT (Diesel) on the 30th November 2010. My driving history is one major trip mid-December >2 … read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Good Morning, I have send my bakkie to Mazda (Allen Joss)
Good Morning, I have send my bakkie to Mazda (Allen Joss) in Pretoria (Sinoville)for its 60 000km service on 27 May 2011, we mentioned that there was something wrong with the gears, you would get it i… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
To whom it may concern I would like to enquire what
To whom it may concern I would like to enquire what my legal position would be based on the following facts: On the 24th of February 2011 we bought a truck from a truck dealer based out in Durban. The… read more
Mike Otis
Mike Otis
Legal Advisor
Master's Degree
2,094 satisfied customers
My Son has just Purchased a Suziki Jeep from Cape Town via
My Son has just Purchased a Suziki Jeep from Cape Town via Gumtree from Durban 7 days ago for an amount of R34,000: My Son Flew down to Cape Town Friday 7 January to view vehicle after speaking and e-… read more
Mike Otis
Mike Otis
Legal Advisor
Master's Degree
2,094 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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