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I have bought a motorcycle on the 25th of November 2020. I
Good afternoon, i have bought a motorcycle on the 25th of November 2020. I used it for + - 400km and it broke down in December 2020 it had oil leaks and was not taking gears. The dealership was closed… read more
Chris K
Chris K
Lawyer
LLB
2,059 satisfied customers
Kindly assist with the following. My husband took out 2 new
Kindly assist with the following. My husband took out 2 new cellphone contracts at Vodacom. One for my son, and the other for my daughter. Please note email sent to Vodacom as well as the response received, as Finrite, the insurance company used by them. Last year my son upgraded to a new handset on his contract and also took an insurance package from Vodacom due to the high value of the handset( Samsung A80). When receiving the handset we were informed that the sim card is not allowed to be removed from the phone as it will void the insurance. Nothing else was mentioned.His handset was damaged last year (exact dates are not available as my son works long hours and cannot remember, and also due to his working hours and travelling distance to his workplace and back the handset was not submitted to the store immediately. The exact dates were in fact deemed unnecessary by the assisting Vodacom employee at Clearwater branch).He delivered the handset to the store a few weeks back and the claim was rejected:1) as per SMS - due to usage(sim and phone was not used together) 2) as per call to Finrite from Vodacom - due to the phone not being used for more than 30 days.So which one of these scams is it, as both are irrelevant, and the sim was never taken out of the phone as per Vodacom instructions???This is totally unacceptable and total nonsense and I will not accept this, I will go to the ombudsman and much higher if need be. Looking at all the complaints and negative comments about your company I would really recommend that Vodacom looks at another service provider for insurance purposes.Vodacom if you allow this nonsense, you can terminate my contracts when complete. You have not received any payment issues, claims abuse or any other issues from me except loyal payments. Please assist me in sorting out this absolute poor and ill service from Finrite as you use this company . Ref 13578580, cell number +27 79(###) ###-####Awaiting your urgent response.............. The response we received from Vodacom after their apparent investigation, as follows: Dear PieterWith reference to below we escalated the matter to Finrite to provide details of the claim.The feedback received is that the claim has been declined due to usage.The matter was investigated and Vodacom insurance department has declined the claim as well.Based on the above the feedback provided will remain the same, claim declined.Kind Regards, Xoliswa Matele Executive Client Liaison Officer CEO?s office COPS Is there now a law that states that if you decide to NOT use your contract phone, which is insured, for an extended period, that claims will be declined? And I don't understand the usage part? And both Vodacom and Finrite Insurance is vague with the reason for the claim being declined...... … read more
Chris K
Chris K
Lawyer
LLB
2,059 satisfied customers
I was booked to do a film shoot in my private capacity as a
Second opinion] Good day. I was booked to do a film shoot in my private capacity as a tracking vehicle operator and supplying a tow vehicle and a process trailer. The process trailer contained a pictu… read more
CaseLaw
CaseLaw
Attorney
Master's Degree
2,879 satisfied customers
I was booked to do a film shoot in my private capacity as a
Good day. I was booked to do a film shoot in my private capacity as a tracking vehicle operator and supplying a tow vehicle and a process trailer. The process trailer contained a picture vehicle with … read more
Chris K
Chris K
Lawyer
LLB
2,059 satisfied customers
I just want to ask about my car. We bought a car from a
Good Morning I just want to ask about my car. We bought a car from a dealer in September 26 2013. the owner promised us it is in fbulous condition ect ect. We told him that we plan on traveling to Dur… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Assistance please, I "blew" my engine on my vehicle in July
Assistance please, I "blew" my engine on my vehicle in July 2013 due to a burst water pipe, my vehicle was taken in by my usual mechanic, which did the quote - no problems. I did a 50% payment straigh… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Hi we bought a "bespoken" recliner from healthcare & mobility
Hi we bought a "bespoken" recliner from 'healthcare & mobility' the recliner is not 'bespoken' as it should be. They argue that it is healthcare & mobility charged us R25925.00 they are willing to giv… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
I purchased a used engine block inclusive of cranc shaft and
I purchased a used engine block inclusive of cranc shaft and pistons, at a scrapyard dealer. I expressed my reason for purchase to replace my own block with this to have a fully functional and working… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Hi, is there any provision in the consumer protection act /
Hi, is there any provision in the consumer protection act / legal recourse for our current situation: in short - have a 36 month contract with a credit card machine provider, the machine has been used… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
I believe I have a very strong case against my employer for
I believe I have a very strong case against my employer for constructive dismissal as I have been continously victimsed for the past 18 months and have basically been forced to resign.… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Please can you kindly advise: I bought a new PUZEY XTR 500
Please can you kindly advise: I bought a new PUZEY XTR 500 Motard motorcycle cash, from the beginning, technical problems. I came to a point where I demanded a refund which they refused, but offer to … read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
I am having a dispute with an engineering firm about an engine
I am having a dispute with an engineering firm about an engine they did up.I suspect that it was over torqued as you need heavy duty truck batteries to turn it over.I have asked for the job card which… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Polygraph. I was polygraphed for an alleged poaching incident,
Polygraph. I was polygraphed for an alleged poaching incident, the polygraph result indicated that I was lying. Subsequently it was proved that I had nothing to do with the incident. However this poly… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Good day i was involved in a accedent where some one made a
Good day i was involved in a accedent where some one made a U turn right in front of me on a sollid white line across 4 lanes . +- 10-15 right infront of me . The driver made a u turn from the far lef… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
My corsa bakkie has been serviced at the approved dealer (same
My corsa bakkie has been serviced at the approved dealer (same dealership all the time) from the begining and did not miss a single recommended service. The problem is that after 65000km we found that… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
I bought a motorcycle at Jonway Motorcycles Bloemfontein to
I bought a motorcycle at Jonway Motorcycles Bloemfontein to transport my husband to work and back almost a month ago and as my husband pushed it out of the shop the gear shifter fell off the salespers… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
Good Morning, I have send my bakkie to Mazda (Allen Joss)
Good Morning, I have send my bakkie to Mazda (Allen Joss) in Pretoria (Sinoville)for its 60 000km service on 27 May 2011, we mentioned that there was something wrong with the gears, you would get it i… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
16,173 satisfied customers
My ex boyfriend & I bought a house +- 10 years ago. April
My ex boyfriend & I bought a house +- 10 years ago. April 2009 I left house due to physical & other abuse (of which I have photos & evidence). 2009 when sale of the house was discussed, (he refused to… read more
Mike Otis
Mike Otis
Legal Advisor
Master's Degree
2,094 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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