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I'm writing on my mother's behalf, who has been a victim of
Good day Pearl! I'm writing on my mother's behalf, who has been a victim of identity theft/fraudulence. The (unknown) scammer bought a smartphone valued at R25 200 on contract at VodaCom in the East L… read more
Freddie Lombard
Freddie Lombard
Attorney
Bachelor's Degree
3,697 satisfied customers
Kindly assist with the following. My husband took out 2 new
Kindly assist with the following. My husband took out 2 new cellphone contracts at Vodacom. One for my son, and the other for my daughter. Please note email sent to Vodacom as well as the response received, as Finrite, the insurance company used by them. Last year my son upgraded to a new handset on his contract and also took an insurance package from Vodacom due to the high value of the handset( Samsung A80). When receiving the handset we were informed that the sim card is not allowed to be removed from the phone as it will void the insurance. Nothing else was mentioned.His handset was damaged last year (exact dates are not available as my son works long hours and cannot remember, and also due to his working hours and travelling distance to his workplace and back the handset was not submitted to the store immediately. The exact dates were in fact deemed unnecessary by the assisting Vodacom employee at Clearwater branch).He delivered the handset to the store a few weeks back and the claim was rejected:1) as per SMS - due to usage(sim and phone was not used together) 2) as per call to Finrite from Vodacom - due to the phone not being used for more than 30 days.So which one of these scams is it, as both are irrelevant, and the sim was never taken out of the phone as per Vodacom instructions???This is totally unacceptable and total nonsense and I will not accept this, I will go to the ombudsman and much higher if need be. Looking at all the complaints and negative comments about your company I would really recommend that Vodacom looks at another service provider for insurance purposes.Vodacom if you allow this nonsense, you can terminate my contracts when complete. You have not received any payment issues, claims abuse or any other issues from me except loyal payments. Please assist me in sorting out this absolute poor and ill service from Finrite as you use this company . Ref 13578580, cell number +27 79(###) ###-####Awaiting your urgent response.............. The response we received from Vodacom after their apparent investigation, as follows: Dear PieterWith reference to below we escalated the matter to Finrite to provide details of the claim.The feedback received is that the claim has been declined due to usage.The matter was investigated and Vodacom insurance department has declined the claim as well.Based on the above the feedback provided will remain the same, claim declined.Kind Regards, Xoliswa Matele Executive Client Liaison Officer CEO?s office COPS Is there now a law that states that if you decide to NOT use your contract phone, which is insured, for an extended period, that claims will be declined? And I don't understand the usage part? And both Vodacom and Finrite Insurance is vague with the reason for the claim being declined...... … read more
Chris K
Chris K
Lawyer
LLB
1,544 satisfied customers
I would like to know what neccessary action could be taken
I would like to know what neccessary action could be taken regarding internet fraud involving Absa< Vodacom and Capitec. R100 00.00 was hacked from our absa account to a Capitec account by a dual s… read more
Freddie Lombard
Freddie Lombard
Attorney
Bachelor's Degree
3,697 satisfied customers
I bought a cellphone and contract from ismart telephonically.
I bought a cellphone and contract from ismart telephonically. They senr me a brochure and specs of the product. I telephonically agreed to a stop order for 389 per month. They sent a different product… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
15,712 satisfied customers
I was visited this afternoon by a company named tenacity international,
I was visited this afternoon by a company named tenacity international, who claim to help you invest your shares, you get a thousand rand real money and 100 000 fictional money you play with. They gua… read more
CaseLaw
CaseLaw
Attorney
Master's Degree
2,339 satisfied customers
My daughters estranged husband has been posting foul messages
My daughter's estranged husband has been posting foul messages on Facebook, sent sms's to various people, including me, her Mother. He has also hacked her Facebook and e-mail accounts. My daughter is … read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
15,712 satisfied customers
Hi is it legal for your landlord to close your flat if you
Hi is it legal for your landlord to close your flat if you are renting and you are in arreas with one month and they had already charged penalties.… read more
Barend B.
Barend B.
Master's Degree
1,364 satisfied customers
In Jan 2013 I received a phone call from a lady that said that
In Jan 2013 I received a phone call from a lady that said that she is from Cell C. She explained that Cell C is giving me a free Nokia. I told her numerous times that I'm not interested but she kept o… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Hi, my name is Lerato. I have an issue with Vodacom. I
Hi, my name is Lerato. I have an issue with Vodacom. I handed my Samsung S2 phone on 11/03/2012 after having handed it in 4 times before (they only have record of 3). The third time they did not even … read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Hi. I have a query with Vodacom regarding a cell phone contract
Hi. I have a query with Vodacom regarding a cell phone contract that I upgraded in April this year. I took this contract out at a R 49 per month top up contract to give my domestic worker access to a … read more
JJ
JJ
Master's Degree
4,502 satisfied customers
R140 000 have been stolen form my ABSA accounts after a fraudulent
R140 000 have been stolen form my ABSA accounts after a fraudulent SIM swop. I received a Vodacom system generated sms at 11:37 on 18 May 2012 to notify me of the SIM swop. Before I could react a pers… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
15,712 satisfied customers
I have been mislead by a share tracking company. I cancelled
I have been mislead by a share tracking company. I cancelled by means of an e-mail within the cool off period that I am not interested in the product they left with me as they were to come and install… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
15,712 satisfied customers
My father was a victim of phising last year in August.This
My father was a victim of phising last year in August. This was made possible by the fact that his cell phone service provider MTN approved a SIM card swap on his account (by a fraudulent party). With… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
15,712 satisfied customers
Hi, I just renewed my Vodacom contract (talk 500) and spend
Hi, I just renewed my Vodacom contract (talk 500) and spend 90 minutes explaining to the salesman what i use a cellphone for and he must please help me to select the most appropriate one for my next t… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
15,712 satisfied customers
My daughter 27 was engaged for a year ready to get married.
My daughter 27 was engaged and she has been living with her fiancee for a year ready to get married. Her fiancée traded her car a 2007 Seat in for R85,000.00 as a deposit on a new car for her which wa… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Hi There. I received an SMS stating that my Mobile Number
Hi There. I received an SMS stating that my Mobile Number has won me Money from Plantium Lottery Development Company UK and i had to e-mail them the following Reference No. PLC-081711 to claim my Priz… read more
JJ
JJ
Master's Degree
4,502 satisfied customers
Hi JM Atterneys are trying to collect R 6000. from me for a
Hi JM Atterneys are trying to collect R 6000. from me for a old health and requect account for which i no longer have any records for i continue to ask for the contrct and statment but they can not pr… read more
WCLawyer
WCLawyer
Attorney
Bachelor's Degree
15,712 satisfied customers
i got a email and sms that i have outstanding trafic fines
i got a email and sms that i have outstanding trafic fines and i must paye before 1-3-2010 i dit not get any of the mentioned fines in te post and the fines were not specified in the e mail or the sms… read more
CaseLaw
CaseLaw
Attorney
Master's Degree
2,339 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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