My wife used a contract...
My wife used a contract phone that was on my name. We wanted to upgrade the contract but after very poor service from the Cape Gate Autopage branch, we decided to get a new contract from another service provider. My wife then got a new phone from MTN and she wanted to use her Autopage (Cell C) sim card in the new phone until the contract expires. On 2009-10-23 the new phone were stolen. I phoned Autopage on(NNN) NNN-NNNNto stop the sim card. I told the man who helped me not to block the phone as I wanted the Police to trace the phone, but just to stop the sim. He confirmed that it would be done.On 2009-10-28 my wife opened a theft case at Cape Town SAPS, CAS 2085/10/2009 refers.On 2009-11-01 we went to Autopage Cape Gate to enquire how and when we can cancel the contract. I told the person helping us that the sim card is stopped as is were stolen. He did not tell us otherwise. We did not worry about a sim swap as we were cancelling the contract anyway. On 2009-12-01 I received an account from Autopage for R2378.71. I phoned the customer care line,(NNN) NNN-NNNN and were told that the sim card were only stopped on 2009-11-10. The lady said that the case will be investigated and Autopage will get back to me within 48 hours. I gave the lady my cell phone number,(NNN) NNN-NNNN On 2009-12-02 after a sleepless night, I went to my bank to get the money written back.On 2009-12-11 Autopage took another R1000 from my bank. On 2009-12-16 I went to Autopage Cape Gate again but could not get info on the R1000 withdrawn. On 2009-12-17 I phoned(NNN) NNN-NNNNto cancel the Autopage contract as it expires on 2010-01-16. I also phoned(NNN) NNN-NNNNat 08:45 on 2009-12-17, Autopage's accounts department. I firstly spoke to a Kotie who told me that I must speak to the Credit Controllers. I asked the lady there what the R1000 was for as I were told that there is an investigation pending. She asked me if I made arrangements with Autopage to pay off the amount due, as there was another account wayting for me of R8683.70. I did not make any such arrangements. She told me that there is still an investigation pending and that I must go to the bank to get my money back, which I did. I gave the lady my cell number again as she did not have it.On 2009-12-31 Autopage took R1378.71 plus R8683.70 from my bank account. I went to my bank again to get the money written back. At 11:30 on 2010-01-05 I phoned Autopage again on(NNN) NNN-NNNN Kotie at accounts put me though to the Credit Controllers. Zandile then put me through to Customer services. I spoke to David. He told me that there is still an investigation pending and that his superviser, Iris, would get back to me. After a 20 minute call I had to give my cell number to them again. Apparently Autopage can not find a recording of when I stopped the sim card. They can't even take down my cell number after 3 tries. The cell number of the stolen phone is(NNN) NNN-NNNN I still have not heard from Autopage. I will not pay R11062.41 for calls made by a thief after Autopage made a mistake by not stopping my sim card.
On 2010-01-06 I went onto the web page, Resolve It, explaining my problem. They forwarded it to Autopage. Still no responce from them.
I also tried through Cell C to get a responce from them, no replies.
On 2010-02-16 I received a call from a Cindy of Autopage to verify my details. I told her the above story and she said I must e-mail it to her, she will sort it out. I mailed her [email protected]
on 2010-02-16 and 2010-03-09. Again no replies.
You can see I tried averything from my side to resolve the case, but with no replies from autopage.
I was handed over to attourneys,[email protected]
After telling them what I did already, even they tried to help me.
I was told to pay R2378.71 as full and final payment payable by or before the end of May 2010, which I [email protected]
Administrator: Debtors Legal at Autopage said in her email dated 2010-06-15 that my account has been finalized, still on 2010-10-29 Autopage took 3 amounts from my bank account, R 7 683.70, then R 6.54 and then R 150.89, all on 2010-10-29.
Everytime I must pay large banking costs to get the money written back.
I am Paul Heystek, ID 7106195255086.
Thank you and hoping to hear from you. My cell no. is(NNN) NNN-NNNN