South Africa Law
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Are you a client of Standard Bank?
Dear Mrs Koppehel
I am sorry to hear about your situation.
The best most cost effective way to get help without going the legal route is surely through the banking ombudsman. They handle complaints of this nature against banks and will be able to assist. In this regard you will not need an attorney and you can even lay the complaint against Standard Bank in respect of their slow response on-line.
Their details are as follows:
You will be guided on this site as to what to do and what forms to complete. I really think that this should be able to be sorted out by them, or at least to force the bank to do so.
I trust this helps and will give you some guidance.
Did this assist you at all?