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Checking my bank statement i have been charged for two

Checking my bank statement...

Checking my bank statement i have been charged for two orders. Both different prices and I received one on May 13 from Montanas.

Technician's Assistant: Okay, I'll connect you to the Computer Expert who can help you. Does anyone else have access to this account?

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Answered in 4 minutes by:

5/16/2023

Software technician: Kent, IT replied 25 days ago

Kent, IT

Category: Software

Satisfied Customers: 13,038

Experience: Developer/Programmer/Computer Technician

Verified

Hi, My name is***** to JustAnswer, a paid Q&A site where you can get answers, information, and suggestions regarding your problem. Also, I'd like to clarify that I have no affiliation with any service provider, store, or account.

To clarify, may I know which services or company charges your account? (Apple, Google, etc.)

Customer reply replied 25 days ago

Not sure i understand, my question was about skip the dishesI asked why I hVe two charges on my credit card statement when i received. Only one order, can you help

Software technician: Kent, IT replied 25 days ago

Okay. May I know if you have an account with them?

Customer reply replied 25 days ago

I’m afraid this isn’t getting me anywhere. I used my credit card from a. Bank to pay for my order from Montanas and delivered by skip the dishes

Software technician: Kent, IT replied 25 days ago

Okay. May I know if you have received an order confirmation email after placing an order with Skip the Dishes?

Customer reply replied 25 days ago

i received two different order numbers and one is of a lesser amount because there was a ten dollar coupon.
The incorrect order number is###-##-#### The correct order number is###-##-####

Software technician: Kent, IT replied 25 days ago

I'm sorry this has happened. I will provide you with information to help you fix the problem.

I'd like to clarify that I have no affiliation with any service provider, store, or account.
To confirm the orders made from your account, you can try checking your Order History using the link below.

Order History > Select the order.

You can use the link below to sign in to your account.

https://www.skipthedishes.com/user/account/orders/

Please let me know if you need help with the instructions I shared.

Customer reply replied 25 days ago

I have doubled checked emails. I placed one order and cancelled it and have both emails. Cancelling the larger amountAlso i see the website you sent is .com does it matter that I am calling from canada…..ca

Software technician: Kent, IT replied 25 days ago

Okay. I hope everything will be okay. If you are referring to the Skip the Dishes website, it is okay.

Also, please let me know if you have questions so I can assist you furthermore.

Customer reply replied 25 days ago

Thanks, ***** ***** order does say refund $56.72 which is the amount I’m questioning.

Software technician: Kent, IT replied 25 days ago

You're welcome. Great, I am glad to hear that. You might get the refund amount on the same payment method you used when placing the order.

Is there anything else I can do for you?

Customer reply replied 25 days ago

I will have to find another method to reach them as that website wouldn't open

Software technician: Kent, IT replied 25 days ago

May I know what happens when your try accessing the website?

Customer reply replied 25 days ago

I went on both google and safari and keyed in the web address you gave me and it just sits there doing nothing

Software technician: Kent, IT replied 25 days ago

May I know if you are able to check your order history?

Customer reply replied 25 days ago

It does say cancelled. Could it mean that I will still get the credit on my bank statement

Software technician: Kent, IT replied 25 days ago

Please try to wait for a few days to get the credit back on your account. If not, you can try reaching your bank to dispute the charges.

Is there anything else I can do for you?

Customer reply replied 25 days ago

No that is everything thanks

Software technician: Kent, IT replied 25 days ago

Okay, you're welcome! I will now close this question. Stay safe, and have a wonderful day.

Customer reply replied 25 days ago

Thanks you too

Software technician: Kent, IT replied 25 days ago

You're welcome, and thank you!

Kent, IT

Category: Software

Satisfied Customers: 13,038

Experience: Developer/Programmer/Computer Technician

Verified

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