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I have a business page on instagram that is linked to my…

Customer Question

I have a business...

I have a business page on instagram that is linked to my facebook and the business facebook page. i am needing to give my marketing manager the log in details to it and i have forgotten which email address and password ***** used to set it up. I dont need to enter it on my pc as its remembered it. I have asked for a password ***** link but it never comes and i really need access to it ASAP. Are you able to help

Technician's Assistant: The Computer Expert can help you recover your account. Do you have an email address or phone number linked to it?

Customer:***@******.***,(###) ###-####

Technician's Assistant: Do you remember having changed the password ***** your kate account?

No i remember that one but i just dont know what i used when i setup the Dig IT tamborine mountain page

Technician's Assistant: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.

No i think thats it would be hugely grateful as i have tried everything

Submitted: 1 month ago.Category: Software

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Answered in 5 minutes by:

4/13/2023

Software technician: Kent, IT replied 1 month ago

Kent, IT

Category: Software

Satisfied Customers: 13,038

Experience: Developer/Programmer/Computer Technician

Verified

Hi, My name is***** to JustAnswer, a paid Q&A site where you can get answers, information, and suggestions regarding your problem. Also, I'd like to clarify that I have no affiliation with any service provider, store, or account.

May I know if you have access to your Instagram account right now?

Customer reply replied 1 month ago

i do on my laptopits so frustrating, because i have got reset links before from them but nothing is coming through and i have tried everything

Software technician: Kent, IT replied 1 month ago

Can you please navigate to your Instagram Account Settings?

Customer reply replied 1 month ago

for the business page?

Software technician: Kent, IT replied 1 month ago

Yes.

Customer reply replied 1 month ago

done

Software technician: Kent, IT replied 1 month ago

Do you see the Accounts Center in the option?

Software technician: Kent, IT replied 1 month ago

Kindly click on it and select Personal Details.

Let me know if you see the Contact Info section.

Customer reply replied 1 month ago

I dont see personal details

Software technician: Kent, IT replied 1 month ago

May I know what options you see under Accounts Center?

Customer reply replied 1 month ago

Profiles and when that is highlighted I see my personal Facebook account, my personal instagram account and Dig It Instagram accountI also see sharing access across profilesi also see logging in with accountsthen account settingsthen accountsWhat do you think i should do

Software technician: Kent, IT replied 1 month ago

May I know if you are able to log in to the Instagram account using your Facebook account?

Customer reply replied 1 month ago

on my pc yes

Software technician: Kent, IT replied 1 month ago

Can you send a screenshot under the Accounts Center? I need to check the options that's available.

Customer reply replied 1 month ago

File attached (G2T1764)

screenshot.jpgscreens...jpg

Software technician: Kent, IT replied 1 month ago

May I know what options do you see when you click Loggin in with accounts?

Customer reply replied 1 month ago

File attached (655MPS7)

screenshot2.jpgscreens...jpg

Software technician: Kent, IT replied 1 month ago

I'm sorry this has happened. I will provide you with information to help you fix the problem.

First, I'd like to clarify that I have no affiliation with any service provider, store, or account.
I'm afraid you will need to use your personal Instagram account to access the business profile.
You will need to provide the login details of your personal Instagram account associated with the business profile.
You can give the login details of an account which is listed under the Logging in with accounts section.

Please let me know if you need help with the instructions I shared.

Software technician: Kent, IT replied 1 month ago

Hi, it's me, Kent. I'm just checking by. It seems you are unable to return to this page. I hope I’ve provided helpful information regarding your question. Also, please leave a message if you have an additional question so we can continue our conversation. Stay safe, and have a great day.

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