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My phone was breached twice today I had to change my

Customer Question

My phone was breached...

My phone was breached twice today I had to change my password ***** phone and I can no longer get in to my Google. It is asking me to sign into an email I no longer have! Please can you help. My current email is***@******.***

Technician's Assistant: The Technician can help you recover your fayfairley143 account. Are you still logged into the email on any other devices?

No but still have access on my phone, Google signed me out as it suspected malware on my phone. I have dealt with the breach but all my passwords were saved to Google.

Technician's Assistant: Is there a phone number or second email address linked to this fayfairley143 account?

Not anymore my phone number is ***** in Uk

Technician's Assistant: Is there anything else the Email Expert should know before I connect you? Rest assured that they'll be able to help you.

No I don't think so

Submitted: 2 months ago.Category: Software

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Answered in 5 minutes by:

4/10/2023

Software technician: Jason Jones, Software Expert and Extraordinaire replied 2 months ago

Jason Jones, Software Expert and Extraordinaire

Category: Software

Satisfied Customers: 37,105

Experience: Over 15 years of professional experience.

Verified

Hello and welcome to JustAnswer.com,

My name is ***** *****, and I'm an expert on JustAnswer with over twenty years in the computer field and all things related.

I am a user of this website just as you are. My goal is to help you.

My goal is to provide you with excellent 5-Star service regarding your issue.

I understand that you're having an issue with your account.

Are you simply trying to recover your Google account?

Customer reply replied 2 months ago

but they want me to use an old email I no longer have access to

Software technician: Jason Jones, Software Expert and Extraordinaire replied 2 months ago

Hello again,

Thank you for responding. I will post the needed information on this page, momentarily.

- Jason

Hello again,

Thank you for your time and patience while I compiled the information below.

I will help you follow the instructions that I've typed below to make it easy for you to recover your account and data.

Google/Gmail allows its users to reset their passwords in one of several ways. Those varied resolutions are outlined, below.

Resolution #1:

Follow the instructions below to reset your Gmail/Google password:

- Click the link listed below:

https://accounts.google.com/RecoverAccount

- Enter the email address that you wish to reset the password *****

- Click the 'Next' button

- On the next screen, click the "Try another way" link.

- Answer the questions on the following screen.

- Now you will be able to reset your password.

Resolution #2:

The following page will walk you through recovering your account for your situation: https://support.google.com/accounts/troubleshooter/2402620

Resolution #3:

Finally, if need be, you can upgrade your account to a paid account and receive help. Once you upgrade your account, they will work with you and help you recover the original account.

Note: You may upgrade as mentioned on this page: https://workspace.google.com/contact-form/

Resolution for Two Factor Authentication issues:

If you experience any issues with signing in with the two-step verification process, you may find more information on how to continue on this page: https://support.google.com/accounts/answer/185834?hl=en#zippy=%2Csign-in-from-a-trusted-device

________________________________________________________________________________

More information is found on this page: https://support.google.com/accounts/answer/7682439?hl=en

________________________________________________________________________________

If you cannot recover the account, you can create a new one on this page: https://accounts.google.com/SignUp?hl=en

________________________________________________________________________________

Please let me know if you need more assistance or have any trouble. I am happy to continue to assist you until we resolve the problem.

Thank you,

***** *****

Software technician: Jason Jones, Software Expert and Extraordinaire replied 2 months ago

You may go back to the website and continue communicating with me by clicking the link that was sent to your e-mail from Justanswer.com.

Hi,

It's Jason again. I just wanted to check with you to verify that my help was more than satisfactory and that you are all set.

Software technician: Jason Jones, Software Expert and Extraordinaire replied 2 months ago

Hello,

I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish, again my name is ***** *****.

I wish you a sparkling rest of your day, in your part of the world.

Thank you,

***** *****

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