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I received the wrong item and one of the items is not as…

Customer Question

I received the wrong...

I received the wrong item and one of the items is not as described

Technician's Assistant: I'll do all I can to help. Can you tell me more about what's going on?

I ordered a jersey material dress, the one received is not that and the shirt I got is nothing close to what came

Technician's Assistant: What device or product does this involve?

Shirt and sress

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dress

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

My phone is Samsung

Technician's Assistant: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.

Android

Submitted: 2 months ago.Category: Software

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Ask Your Own Software Question

Answered in 1 minute by:

3/30/2023

Software technician: Kent, IT replied 2 months ago

Kent, IT

Category: Software

Satisfied Customers: 12,917

Experience: Developer/Programmer/Computer Technician

Verified

Hi, My name is***** to JustAnswer, a paid Q&A site where you can get answers, information, and suggestions regarding your problem. Also, I'd like to clarify that I have no affiliation with any service provider, store, or account.

To clarify. May I know the name of the store where you made an order? Ex. Shein.

Software technician: Kent, IT replied 2 months ago

Hi, once again. May I know the name of the store where you made an order? Ex. Shein.

Software technician: Kent, IT replied 2 months ago

Hi, it appears that you are unable to return to this page. Without the information I requested in my previous response, I can only give you a general answer. Please read carefully below:

I'd like to clarify that I have no affiliation with any service provider, store, or account.
To resolve the issue with your order. Please log in to your account and fill out the return form.
To do that, please go to My Account > Your Order. Then select the order that you have an issue with.
After that, please select the Return button. Then follow the on-screen instruction to complete the process.
Lastly, please check your email linked to your account for the confirmation notification.

Please let me know if you need help with the instructions I shared.

Customer reply replied 2 months ago

Thank you

Software technician: Kent, IT replied 2 months ago

You're welcome. Take your time, and please let me know if you have questions.

Customer reply replied 2 months ago

I'm giving the dress to my granddaughter and keeping the shirt. It would be better for your web site if you included the material of the clothes in the description. Sorry for the trouble, I get alot of compliments on your goods!!

Software technician: Kent, IT replied 2 months ago

I am sorry for the difficulties you are now experiencing. I understand how frustrating it is for you. May I check whether you are able to follow the instruction above?

Customer reply replied 2 months ago

it's very clear.

Software technician: Kent, IT replied 2 months ago

Okay, Please let me know if there is anything else you want to clarify.

Software technician: Kent, IT replied 2 months ago

Hi, it's me, Kent. I'm just checking by. It seems you are unable to return to this page. I hope I’ve provided helpful information regarding your question. Also, please leave a message if you have an additional question so we can continue our conversation. Stay safe, and have a great day.

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