I'm locked out of my new HP laptop. HP said to call

We are www.JustAnswer.com, an independent, paid-for consulting service.

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Thank you for patiently waiting while I typed your answer.

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With the information I have, please allow me to give you a general answer. If you need additional information, please let me know, OK?

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There are several ways to reset your Microsoft password. If you tried one and it failed, please skip it, otherwise, please try them in the order I present them:
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1. Please try the simple straightforward way described in this page:
https://support.microsoft.com/en-us/help/4026971/microsoft-account-how-to-reset-your-password
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2. By using this web page:
https://account.live.com/password/reset
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3. Please try the automatic way by following step 1 of this page:
https://support.microsoft.com/en-in/help/10494/microsoft-account-recover-hacked-compromised-account
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4. Please Fill out the recovery form here
https://account.live.com/acsr
- provide the email address, phone number, or username for the account you are trying to recover.
- Provide an email address (other than the one you are trying to recover) that they can use to contact you about your request.
- Enter the characters you see on the screen to prove you're not a robot, then select Next.
- A screen will pop up asking you to verify the contact email address. Check that email for a message from Microsoft with the security code, enter that code, then select Verify.
- Fill in as much info as you can, even if you're not sure.
- Select Submit when you're finished, and they will respond within 24 hours.
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5. This page gives you detailed instructions on how to use the recovery form above.
https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-fill-out-the-account-recovery-form/56a5a7e6-c569-4a7f-8d6a-eb8a1355e34d
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6. If you need further guidance from them, please fill out and submit this form for the Microsoft Account Team:
https://partner.support.services.microsoft.com/en-us/contact/form/23/msa/
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7. Or you can chat with their chatbot in this page:
https://support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&ws=support

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If you have any follow-up questions or need any clarification, please feel free to continue the conversation.

You can come back any time. I'm here for you. I will be happy to assist you further

I gave you a detailed roadmap on how you can solve your issue.

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Please scroll back to the top, then read through all the thread, then Please click the links. Please read what the pages say. Please do what the pages say.

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If you need me to post the answer again, please let me know.

Ah! So you log in with a PIN!

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This is the official Microsoft how-to, step-by-step, solution page to reset the PIN in your Windows 10 computer
- Please read the whole page once for a better understanding, then go back to the top, and follow the instructions
https://support.microsoft.com/en-us/windows/reset-your-pin-when-you-aren-t-signed-in-to-windows-a386c519-3ab2-b873-1e9b-bb228a98b904#:~:text=Enter%20your%20password.-,After%20you're%20signed%20in%2C%20select%20Start%20%3E%20Settings%20%3E,and%20then%20follow%20the%20instructions.

- You just purchased a Secure Remote Assistance Session.

- It is a Premium Service for me to enter your computer and do it for you.

- I will not be able to provide that service

- If you do want the service, you just need to wait a few minutes. Another Expert might be able to assist you,
- In any case, we will continue working together on this page

If you want another expert to give you a chat answer, please feel free to use the [Second Opinion] option.

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What you want done cannot be done remotely. The way remote assistance works is that you are invited to a remote session.

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You need the ability to log in to your computer, go to a web browser and click on a link that twe would send you.

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I strongly recommend that you take your computer to a local professional who can put their hands on it so they can provide you with one-on-one assistance.
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You can subscribe to the 24/7 tech support from Office Depot, so they can help you now and any time you have an issue in the future.
- For more details, you can call your nearest Office Depot store, or you can read all about it here:
https://www.officedepot.com/cm/tech-services/tech-support
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This page gives you the location of the nearest UbreakIfix, and their contact information:
https://www.ubreakifix.com/
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I strongly oppose using the services of the Geek Squad. But it is your call
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If you prefer, please call them at any of these numbers:
1(###) ###-####br/>1-***-***-****
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Or chat with them by typing your email address in the box and clicking the blue button in this page:
https://www.bestbuy.com/services/remotesupport

It seems you missed the key point:

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IT CANNOT BE DONE

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AS I SAID:

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What you want done cannot be done remotely. The way remote assistance works is that you are invited to a remote session.

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You need the ability to log in to your computer, go to a web browser and click on a link that twe would send you.

We experts are site users like you. So I don't have access to your account details or charges.

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But customer service would be glad to help you with that.

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Please contact Customer Service:

1. Click the "Contact Us" button at the bottom of this page

2. Go to http://ww2.justanswer.com/help and click the "Contact Us" button on the upper right

3. Email***@******.*** or***@******.***

4. Call by phone:

--- US/Canada 1(###) ###-####or 1(###) ###-####or 1-***-***-**** 6AM-9PM PST

Hi, I'm checking in to see how things are going. Do you need further assistance?

If you have any follow-up questions, I am here for you. Please let me know.