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Answered in 5 minutes by:
8/25/2020
Kyle A, Software Support Engineer
Category: Software
Satisfied Customers: 5,370
Experience: Diploma in Computing | Global Software Support Engineer | 12 Years + Supporting Business and Home Users.
VerifiedHello! I am Kyle, your friendly technical expert from Just Answer!
As you know the Just Answer platform has a wide variety of experts available online including electricians, doctors and lawyers.
Firstly, sorry to hear about your issue. In order to work with you safely online please be advised that I work in accordance with the troubleshooting guidelines issued by your manufacturer / service provider and will help you to get back up and running again.
To begin please allow me a few minutes to review my assistants notes and gain a deeper understanding of your problem, in the meantime can you ensure that you have the following information ready for me should I need it? If you have already provided this then don’t worry!
I understand that some of this may not be applicable to you so don’t worry if you don’t have all of this to hand or don’t know where to find it, I can help you find out if its required!
1) Your email address
2) The full make and model of your device(s) with the issue
3) The operating system that you are using eg. Windows 10, Mac, Android
4) Internet service provider
Ok, I am going to review my assistants notes now, can you please give me a few minutes to do this please?
As you know the Just Answer platform has a wide variety of experts available online including electricians, doctors and lawyers.
Firstly, sorry to hear about your issue. In order to work with you safely online please be advised that I work in accordance with the troubleshooting guidelines issued by your manufacturer / service provider and will help you to get back up and running again.
To begin please allow me a few minutes to review my assistants notes and gain a deeper understanding of your problem, in the meantime can you ensure that you have the following information ready for me should I need it? If you have already provided this then don’t worry!
I understand that some of this may not be applicable to you so don’t worry if you don’t have all of this to hand or don’t know where to find it, I can help you find out if its required!
1) Your email address
2) The full make and model of your device(s) with the issue
3) The operating system that you are using eg. Windows 10, Mac, Android
4) Internet service provider
Ok, I am going to review my assistants notes now, can you please give me a few minutes to do this please?
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
