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Rei Guimmayen
Rei Guimmayen, IT Supervisor
Category: Software
Satisfied Customers: 3096
Experience:  Microsoft Certified Professional
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I have s message on my desk top that my computer is blocked

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I have s message on my desk top that my computer is blocked snd to call(###) ###-####is this real?
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Hp vision windows 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Just happened, I have tried nothing
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No - I was on a potn dite

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

>

That is a Tech Support Scam. DO NOT call the phone number. Microsoft will never ask you to call them.

>

Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix

When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.

Please visit link provided on how to be protected on Tech Support Scam

https://support.microsoft.com/en-ph/help/4013405/windows-protect-from-tech-support-scams

You can also watch this video for more information >> https://www.youtube.com/watch?v=KuBqn1f9uKc

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

Rei Guimmayen and 5 other Software Specialists are ready to help you
Customer: replied 1 month ago.
what is next?
Customer: replied 1 month ago.
Hello

Please close your browser immediately or close your browser using CTRL+ALT+Del and open Task Manager. Look for the browser and end process.

Customer: replied 1 month ago.
Can't find browser and end process

Can you check chrome, internet explorer or firefox? If you can't still close it, try to close your computer. hold the power button to turn off.

Customer: replied 1 month ago.
I'll power off
Customer: replied 1 month ago.
Done / computer is off

Try to turn on again.

Do you have antivirus installed on your computer? Try to run and scan your computer for any malware.

Customer: replied 1 month ago.
I have windows defender

Okay, please do a quick scan.

Customer: replied 1 month ago.
How do I scan

Press windows and type "Windows Security"

Click Virus threat and Protection

Customer: replied 1 month ago.
Where do I press windows
Customer: replied 1 month ago.
Ok found

Okay :)

Customer: replied 1 month ago.
No current threats
Customer: replied 1 month ago.
all ok?

Yes, you might just open a website with that scam.

Customer: replied 1 month ago.
stop?

Do you still have the pop up page?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
It never reappear after I shut computer off.
Customer: replied 1 month ago.
restarted

Okay, I think you are good. Thank you for using Just Answer.

Customer: replied 1 month ago.
Thank you

You are welcome.