When I updated my microsoft update for surface, it started…

Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.

Instead, left click the power button at the bottom right.

Then, hold down the shift key on your keyboard, and then click restart.

This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.

Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore.

That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Try performing a system restore from within windows.

In the windows search box, type in system restore, and launch the system restore app.

Try a restore date before this issue / update occurred.

Ok, thats an issue then.

Are you using any attached keyboards, or wireless mouse or keyboards with the Surface?

Try disconnecting the keyboard and using it in just tablet mode.

Does it still behave the same way?

so are you back in the regular windows?

can you try

Remove the keyboard cover

According to users, the cause for jumping mouse on Surface Pro 4 might be your keyboard cover. This issue can occur for some unknown reason but you can easily fix it after disconnecting your keyboard cover. To circumvent this issue, you might want to get a different keyboard cover or a Bluetooth keyboard for your Surface Pro 4.

ok give me the id and password *****

ok hold on

yes this is weird

can you shut it down again adn turn it on after 2 mins

thanks

I sincerely ***** ***** I have helped you and that I have earned my 5-star rating today. Please remember to rate my service at the top of the screen.

THanks i believe it was rated 2

please do

can you attched the keyboard?

does it type? did you forget the pin?

ok good. does the mouse still moving?

do you have a bluetooth mouse first?

ok press WINDOWS + R and type MSCONFIG please

ok press WINDOWS + R and type MSCONFIG please

is the mouse still moving eratically?

yes please

Try to select normal startup

after that click apply, then restart the system again

but the mouse issue has been resolved?

i mean its not moving eratically now right?

can you open teamviewer from there

thanks

does the mouse keeps moving? or the screen is ok?

but is it displaying the same error ? or is it working normally here?

Please do , that would be great

ok which means this mode everything is working right?

can you try to upload your docs now ? open carbonite please

ok plase restart now to normal mode see if you can upload there

ok , are you ready to reformat your computer

No its ok

you dont need that

I sincerely ***** ***** I have helped you and that I have earned my 5-star rating today. Please remember to rate my service at the top of the screen.

you are welcome

lets hope so

noted

Great JOB:) on top of this question please dont forget to rate

ok plase give me the ID and password ***** teamviewer

I will need you to click the link below

https://get.teamviewer.com/6dpqr5g

After the download OPEN THE FILE TEAMVIEWERQS.EXE and give me the ID and password

connected

Yes no issue. chat me alright

you are most welcome