Software

Ask Software Development Questions and Get Answers ASAP

Connect one-on-one with {0} who will answer your question

This answer was rated:

★★★★★

I have just started a new Skype account using my phone

I have just started...

I have just started a new Skype account using my phone number and I dowmloaded a picture but could not rptate the picture. I signed out by mistake and now I do not know how to get back in? I used my cell phone number as the login in adn wondered should I change this to my microsoft email? Many questions--sorry.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: When did you last update your Skype?

I just downloaded it now for the first time on my laptop

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just how to log on again and how to change the orientation of my picture.

Show Less

Ask Your Own Software Question

Answered in 3 minutes by:

3/23/2019

Software technician: RobsWorld, I.T Expert replied 4 years ago

RobsWorld, I.T Expert

Category: Software

Satisfied Customers: 1,156

Experience: I.T Support

Verified

Welcome to Just Answer, My names Rob. I am here to look at the issue your having today. Please could you let me know how long this has been going on for?

RobsWorld, I.T Expert

Category: Software

Satisfied Customers: 1,156

Experience: I.T Support

Verified

RobsWorld and 87 other Software Specialists are ready to help you

Ask your own question now

Customer reply replied 4 years ago

I have just opened a Skype account but I do not know how to use it yet or how to login in as i did not use this email( Microsoft) but my cell phone number . Was this a mistake? Also my picture is sideways.
Thank youAre you responding? Thank you

Software technician: RobsWorld, I.T Expert replied 4 years ago

Please go to this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a87d4889-895b-42d4-899f-2199e84407bc

Customer reply replied 4 years ago

Thank youIs the device the cell phone?

Software technician: RobsWorld, I.T Expert replied 4 years ago

No, Go to it on your PC so I can check your account over

Customer reply replied 4 years ago

How do I reinstall the app -I am confused sorry!

Software technician: RobsWorld, I.T Expert replied 4 years ago

Open the Play Store app on your device.
Open the Settings menu.
Tap on My apps & games.
Navigate to the Installed section.
Tap the app you want to remove. You may need to scroll to find the right one.
Tap Uninstall.

Customer reply replied 4 years ago

I do not know where to find the Settings menu if I tap on Playstore?

Software technician: RobsWorld, I.T Expert replied 4 years ago

Okay, Instead of doing that, Go into the Skype app and let me know what you see.

Customer reply replied 4 years ago

I found an app called skype lite in the play store -Is this the same thing. I cannot find a skype app? sorryI found it under Microsoft apps ! so what I see is Welcome to skype let's go!

Software technician: RobsWorld, I.T Expert replied 4 years ago

Okay yes that it is! It is this one here for clarity: https://play.google.com/store/apps/details?id=com.skype.raider&hl=en_GB

Customer reply replied 4 years ago

ok do you want me to deinstall it?

Software technician: RobsWorld, I.T Expert replied 4 years ago

Yes I suggest you remove it then reinstall it.

Customer reply replied 4 years ago

It says the account does not exist so what can I do?

Software technician: RobsWorld, I.T Expert replied 4 years ago

Are you sure you registered a Skype account? Is it your Outlook/Hotmail email?

Customer reply replied 4 years ago

I do not know I used the phone number but the hotmail address keeps coming up? Should I try this account number?I tried using the email address and two different passwords but nothing is working, I tried using my cell number again to login but it just says the account does not exist. Therefor could I safely say I do not have one?Are you responding?

Software technician: RobsWorld, I.T Expert replied 4 years ago

Yes, One moment

If the account is not working you may need to reset the password ***** the details below

Please follow the instructions below and you will be back on the account in no time!

Go to Outlook.com, Click Sign in, Enter your email and Click Next, Click Forgotten my password. This will allow you to get the password ***** From time to time this method does not work and you have to recover you account via Microsoft. To do this you need to visit this link: https://account.live.com/ACSR you will be able to get it recovered from there. You need to ensure you have access to a second email in order to use that link as Microsoft will reset your password ***** send it to you using a different email.

Customer reply replied 4 years ago

I do not understand this request and so how much do I owe you now?Does this mean that I do not have my email account jessupm @ hotmail.com any longer?

Software technician: RobsWorld, I.T Expert replied 4 years ago

You should have yes. Go to Outlook.com and try to sign in. Outlook.com and Skype both use the same password.

Customer reply replied 4 years ago

There is an alternate email starting with te but I do not know what it is?I do not know what i am doing and I do not understand your directions Do I not have email now?

Customer reply replied 4 years ago

I have tried to get the account back and answered a whole lot of questions and at the end they told me i did not have a valid email which is the one i lost anyway so what do i do ! This is getting worse I think.

Customer reply replied 4 years ago

Could I speak to you over the phone as I do not understand?

Software technician: RobsWorld, I.T Expert replied 4 years ago

Good Morning, How are you getting on?

Customer reply replied 4 years ago

I cancelled this service last night as I am not paying more money. Did you not receive this notification? Please let me know if I will need to cancel again? Thank you.

Software technician: RobsWorld, I.T Expert replied 4 years ago

No problem, Thanks for letting me know.

Was this answer helpful?

Yes

How JustAnswer works

Describe your issueThe assistant will guide you

Chat 1:1 with a software technicianLicensed Experts are available 24/7

100% satisfaction guaranteeGet all the answers you need

Related Software Questions

I have an issue with Skype but haven't given any details

I have an issue with Skype but haven't given any details yet... … read more

Kent

Computer Expert

Bachelor of Science in Information Technology

3,753 satisfied customers

I have Skype for Business on my iPhone. I also use it on my

I have Skype for Business on my iPhone. I also use it on my work supplied laptop. It automatically signs me in on my laptop so i have never had to enter a password ***** as it is a government laptop s… read more

Kent

Computer Expert

Bachelor of Science in Information Technology

3,753 satisfied customers

I have evidently made mistakes that prevent me from

I have evidently made mistakes that prevent me from accessing SKYPE. Here's my story the best I can remember it. I forgot that I once used SKYPE on our desktop computer and attempted to set it up on m… read more

Expert

Customer support Engineer

Bachelor's Degree

4,829 satisfied customers

I have an issue with Skype but haven't given any details

I have an issue with Skype but haven't given any details yet... … read more

PC_Wizzard

IT Technician

1,464 satisfied customers

My Windows 10 pro Decktop will not let me reset my password

My Windows 10 pro Decktop will not let me reset my password ***** go to a pin number … read more

David L

Bachelor's Degree

7,110 satisfied customers

When my company shut down a few years ago, where I was using

When my company shut down a few years ago, where I was using Microsoft products, I moved myself personally to Apple world (for music reasons). I had a Skype account but I'm having trouble with logging… read more

Andy Tech

IT System Administrator

Bachelor of Computer Science

5,697 satisfied customers

I have 2 devices ; a desk top and a smartphone. Using the

I have 2 devices ; a desk top and a smartphone. Using the desktop to use Skype I went to Account.live.com and I made a mistake when my location was asked I do not know how I block the access to my des… read more

Cody

Systems Engineer

Bachelor's Degree

11,667 satisfied customers

I am trying to get on to Skype and it says I cannot do it

I am trying to get on to Skype and it says I cannot do it cuz it's a problem with my Microsoft account … read more

Viet - Computer Tech

Computer Technican

Bachelor's Degree

27,577 satisfied customers

I have used Skype to make overseas calls for many years. I

I have used Skype to make overseas calls for many years. I have gotten an e-mail stating that a $10.00 charge was added to my account. However, I no longer can use Skype for my calls to Italy, Ireland… read more

Tech Raksh

Customer support Engineer

Engineering

5,494 satisfied customers

Is this skype help. Not sure. Problem is Ive had an account

not sure. Problem is Ive had an account for years thru skype- it is still on my iphone etc. BUT on my computer it now wants a microsoft name and password, and seems NOT to be my regular account with all my contacts. … read more

Michael T

2,460 satisfied customers

I was trying to sign into my Skype account when the

Hi Pearl, I was trying to sign into my Skype account when the application asked me if I they could send an email to "*****@******.***" when my actual email is "*****@******.***". This was just to veri… read more

Expert-Alexa

Technical Engineer

Bachelor's Degree

2,338 satisfied customers

I keep getting rejected to access my newly opened Skype

Thanks, ***** ***** getting rejected to access my newly opened Skype account on windows 10 … read more

Rei

Tech Support

Bachelor's Degree

7,056 satisfied customers

Skype My email address is, I am unable to find credit and

My name is*****: Which software or app can I help with? Customer: Skype My email address is***@******.*** … read more

Benjie

Computer and IT support Engineer

Bachelor's Degree

9,950 satisfied customers

Hay un problema con tu cuenta Microsoft. Para corregirlo,

Hay un problema con tu cuenta Microsoft. Para corregirlo, inicia sesión en account.live.com desde un explorador. … read more

arsufi2002

Bachelor's Degree

2,001 satisfied customers

I am trying to change my pass word many times unsuccsessfuly

I am trying to change my pass word many times unsuccsessfuly and it unreal how many times ??? … read more

Harry

267 satisfied customers

Have changed password on Microsoft account but now the Skype

have changed password ***** Microsoft account but now the Skype credit on the android phone shows o … read more

Hema Malini

B Tech

806 satisfied customers

Skype login quetion. This is my wife's computer, she has

this is my wife's computer, she has been in a loop of password ***** frustration … read more

Nhat Nguyen

Davenport University Instructor

Master's Degree

301 satisfied customers

I just had my computer upgraded and now my Microsoft office

I just had my computer upgraded and now my Microsoft office 2013 is asking for a key - but I do not have one - the computer was set up several years ago and I do not have the disks - … read more

David L

Bachelor's Degree

7,110 satisfied customers

Disclaimer: Information in questions answers, and Show Less

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.
One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.
Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!
AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.
GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.
JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.
EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.
RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

HunterOwens

Computer Expert

114 satisfied customers

A Microsoft Certified Technology Specialist here to help you resolve your problem fast!

Joe-S

Systems Specialist

65 satisfied customers

Systems Administrator at Fortune 50 Company

Drew

Software Specialist

47 satisfied customers

Using 30+ years of experience to help you get it working.

TheDoctor

Programmer

40 satisfied customers

M.S. in Internet Information Systems

Sergio A.

Computer Technologist

31 satisfied customers

I have 17+ years installing, configuring, troubleshooting and using all types of software systems.

Chris R.

Computer Tech

320 satisfied customers

BSBA CIS, A+ Certified

< Previous | Next >

Show MoreShow Less