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II am trying to share my subscription with my niece so I am…

Good day, iI am...

Good day, iI am trying to share my subscription with my niece so I am attempting to install office 365 on her computer but I think I am stuck

Technician's Assistant: Which software or app can I help with?

I logged on her compute. It is new and I signed I as myself but I do not think it worked

Technician's Assistant: What have you tried so far with your software?

Office 365

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am on her laptop now signed in as myself it downloaded the software but nothing has happened

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Customer reply replied 28 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 28 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 minutes by:
7/21/2018
Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 19,486
Experience: 10+ years of work experience.
Verified

Hello,

I look forward to helping you today.

While installing the software, did you run into any errors or did it simply not work in the end?

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 19,486
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Software Specialists are ready to help you
Ask your own question now

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 26
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Customer reply replied 28 days ago
Hi Jason, I think it is not installing. It has not changed from 4% as yet. Something is wrong
Customer reply replied 28 days ago
The download did not work

I will reconnect.

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Customer reply replied 28 days ago
It stopped downloading. It says download interrupted

Thank you

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Customer reply replied 28 days ago
Hi, doenload was interrupted

Did your computer go into standby mode? I lost connection.

Can you click the "Resume" button to resume the download?

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Customer reply replied 28 days ago
Hi Jason, file could not be downloaded

I see that.

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Customer reply replied 28 days ago
What do we do?

I have started the download again. This time, let's use Firefox.

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Customer reply replied 28 days ago
Failed
Customer reply replied 28 days ago
Hi
Customer reply replied 28 days ago
Jason, the installation failed
Customer reply replied 28 days ago
Are you there?
Customer reply replied 28 days ago
Helli are you there?

I am here.

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Please, post a message here when you are ready to continue.

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Customer reply replied 28 days ago
When I checked the settings I am seeing microsoft word and excel. That means office was probably installed when I tried the first time or my subscriotion was transferred to my Neice's laptop

Okay. Do you want to try installing Office 365 again on your niece's computer?

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Customer reply replied 28 days ago
I will try but I am already seeing word and excel 2016 on it

In that case, you are all set and do not need to do anything else.

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Customer reply replied 28 days ago
I am wondering if my subscription was transferred to this computer? Will my computer still work?

It will still work because the activation on the other computer was not deactivated

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Customer reply replied 28 days ago
Ok. Thank you. Enjoy your evening

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything related to computers, cell phones, or anything in the electronics category, please let me know.

If you wish to work with me, ***** *****, you may ask your question at the page listed below that you may bookmark/favorite. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Customer reply replied 28 days ago
Ok. I will contact you if I have any problems in future with my computer.

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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