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When I try to save pdf file I get error message "The

When I try to...

When I try to save pdf file I get error message "The document could not be saved. There was a problem reading this document. (14)

Technician's Assistant: What device or product does this involve?

Adobe acrobat

Technician's Assistant: When did you last update Acrobat?

Don't know

Technician's Assistant: What have you tried so far with your Acrobat?

Everything I can think of

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Answered in 15 minutes by:
7/20/2018
Cris
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 7,018
Experience: I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

What operating system are you using? Windows 7, 8 or 10?

What application are you using to save PDF's?

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Customer reply replied 1 month ago
I think Windows 8. I use Adobe acrobat to convert txt to pdfs, but I cant save them without error message
Customer reply replied 1 month ago
Still there?
Customer reply replied 1 month ago
I don't want to remotely connect. Are we done?

Sorry for the delay. Can you do a repair on Acrobat.

Go into Control Panel and then Uninstall Program.

Locate Acrobat and hight light at the top you will see Change click on it and run a repair on the application. Then see if you still get an error message.

Let me know the outcome.

Cris
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 7,018
Experience: I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
Verified
Cris and 87 other Software Specialists are ready to help you
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Customer reply replied 1 month ago
lets do remote access
Customer reply replied 1 month ago
Did not work

OK please use the link below to join the remote session. Click on Agree, then download and run/open the file.

http://www.justanswer.com/remotedesktop/join.aspx?Session=dc3031f2-1dfd-44b0-b571-4090f82cef60

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Customer reply replied 1 month ago
Never mind. Don’t like doing that
Customer reply replied 1 month ago
Changed my mind
Customer reply replied 1 month ago
Did not accept the agreement
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Cris
Cris
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 7,018
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Experience: I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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