Ask Software Development Questions and Get Answers ASAP
Welcome to JustAnswer! My name is ***** ***** I am a Customer Success Agent. My job is to help you get the most out of the site. How are you doing today?
Sorry to hear that. I see you've been waiting for a few minutes so I will do my best to connect you with the right Expert as soon as possible. In the meantime, let me know if you have any questions about how to use the site. Otherwise, I will locate an Expert and check back with you later.
On average, a question that is asked on JustAnswer receives a response in 10 minutes, and in most cases, it's faster than that. However, there are times when responses can be delayed. Things like the time of day that the question was posted and the number of Experts available in the category will play a part. The amount of complexity within the question, and the time it takes for an Expert to author a response also has an impact. Since this is your first time on JustAnswer, I'd like to show you how the site works. Right now, you are on the Q&A page. This is where you'll be chatting with your Expert. The Expert will likely ask you for more information about the issue such as the brand and model of your device, steps you've already tried, and what error message if any, you see. Please have this information ready.
During your conversation with the Expert, you will be prompted to upgrade to a Phone Call. This is an optional service and there is an additional charge. Lastly, once you are done, please take a second to rate your experience with your Expert. The rating bar is located at the top of the page. Experts get credit for helping you only when you rate a 3-star or higher. Let me know if you have any questions. Otherwise, I will locate an Expert and check back with you later.
Thanks for chatting with me today. The right Expert will be with you momentarily. If you are away from the site when the Expert responds, you will get an email and SMS notification. Make sure you have the right email address and phone number on your account. Have you added this information? If you're not sure, click on the My Account link on the top right corner of the page to verify your contact information.
I am sorry to hear that. That is the email address associated on your account. Since this is your first time on JustAnswer, I'd like to show you how the site works. Right now, you are on the Q&A page. This is where you'll be chatting with your Expert. The Expert will likely ask you for more information about the issue such as the brand and model of your device, steps you've already tried, and what error message if any, you see. Please have this information ready.
I will do my best to connect you with the right Expert as soon as possible.
Thank you for your Secure Remote Assistance request. The right Expert will be with you momentarily. If you are away from the site when the Expert responds, you will get an email and SMS notification. Make sure you have the right email address and phone number on your account. Have you added this information? If you're not sure, click on the My Account link on the top right corner of the page to verify your contact information.
Sorry for the delay. I am Vaseem and I will be helping you further on this.
I will check the recovery options for your account now and help you further.
I see a phone number setup for your account for recovery and that is (•••) •••-••31.
Please let me know if you have this number and if you can read text messages sent to this number.
I will be sending you a recovery code starting with G- and need that for reset. Alright?
We will have to enter this code soon to reset the password. Are you available for a few minutes to continue the reset process now?
If we fail to do this even once, it will be come difficult to reset the process. So wanted to confirm if you are here for a few minutes before I trigger the code.
Thank you. I am going with the reset process now. Thank you for staying with me.
Please provide me the complete number for this: (•••) •••-••31.
Thank you. The code is just sent.
Please provide me the code you received on your number now.
We will have to hurry up. This code comes with a timer.
It's sent to this number(###) ###-#### I am re-sending it now.
Give me the code here please.
That was quick. Thank you very much. And Congratulations!
We got the password *****
Your new password ***** Support12345 where S is in caps.
Try to login now and confirm if that works. I will stay here.
If my support was helpful, please rate my service with a 5-star. Your rating is important for us.
You will see a rating bar on top with 5 stars, that's where you will be rating my service.
If it's anything below 5 stars, please let me know so that I can help you in fixing the issues. Your 5-star rating is very important for us.
I verified and I was able to login.
Go to www.gmail.com
Enter your email: *****@******.***
now enter the password: Support12345
Sure, please take your time. I will wait here.
Sorry about that. I will help you with this one too. Can you give me a link to which you login? I will reset that for you right away. I mean the link for firestorm login.
Is this where you need help in the login?https://firestorm-servers.com/us/welcome/login
No, I did not accept the remote access so you don't get charged more. I can do the remote access and fix this too for you. Is that okay?
yes, I did. I will accept it now.
Here is the link to get connected to your computer.
Click on the link, then click I Agree and then open the file that gets downloaded by name Elsinore.ScreenConnect.Client.exe
As soon as you open it, I will get connected.
Might be an issue with the session. Lets do this. Close it off completely and close the window. I will give you another link. Let's try that again.
Are you using Windows 7 or 10?
-> Click on I Agree
-> A file by name Elsinore.ScreenConnect.Client.exe will be downloaded
-> Open that downloaded file and I will be connected automatically
Please click on that link I gave and open the session now.
Let me know when you have the ScreenConnect window open.
When you go to this link:
I am connected now.
You can leave the mouse for a little time. I will reset the password ***** you.
Now we will wait for the Second Life team to get back
They will send you a reset link manually. Seems like their servers have issues to send out a reset email at this time.
Go to your emails and choose a response from me and click on View and Reply. You will come to this conversation page again. Just send a message and I will get back to you.
Sure, please leave it on and wait for the team to send you an password ***** email.
You are welcome. It's a pleasure helping you.
Thank you :) You take care and have a lovely day ahead.
Thank you for the update. Second life seemed to have network issues where the password ***** email wasn't coming to your mailbox. As you remember, I have sent a request to the Second Life team and they should soon get back to you with the reset email. Please give them a little time to get back. Sorry for the inconvenience caused to you in this matter.
You are most welcome. Yes, they will be sending it to your Gmail Address.
You are welcome. You take care and have a lovely evening!
Good Morning! Doing really well, thank you for asking.
We will have to give them 24-48 hours to get back with an update. Please give them a little more time to get back on this.
I apologize for the inconvenience caused to you in this matter.
Sorry about that.
I understand. Thank you. Let's wait and see if they respond to you soon.
I am extremely sorry about that. I apologize for the delay caused in this matter.
This might be because of the weekend. I am guessing they do not work during the weekends.
I kindly request you to give the a day or two more to see if they can help you. They will surely get back to you on***@******.*** as this is the email that is registered to your account.
I am checking the account again now. Please stay connected.
Is your Second Life Account name: kirtvon linked with this email?***@******.***
or a different one?
Which is the one linked to this account? kirtvon
Let me see if I can get you a phone number to talk to Second Life team.
Here it is.
Please call them now and give the the Account name: kirtvons
They can let you know which email address this is tied up to.
Sure, thank you. Sorry for the troubles on this. There is a different email tied up to your account and hence facing this issue. The support team should be able to fix it for you.
I am extremely sorry about that. I will try alternate methods, please provide me a little more time. I apologize for the inconvenience caused so far.
I found another number: ***-***-****
Please try calling this and see if that works.
Sure, you are most welcome.
Sure, thank you.
Did you call that number I provided to you? ***-***-****
That seems to be the another number for them.
There is another way to contact them.
Here is a support request page where you can submit your details.
Note: Let them know you are trying to reset your account and an email with reset instructions is being sent. However the email never comes to your mailbox to reset it. That way they can give you an alternate reset method.
You are welcome.