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Can`t log on to outlook. No can`t log on. Don`t know. No…

Customer Question
Can`t log on to...

Can`t log on to outlook

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No can`t log on

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Don`t know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks Roger

Submitted: 9 days ago.Category: Software
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Answered in 5 minutes by:
7/11/2018
Software technician: Viet - Computer Tech, Computer Support Specialist replied 9 days ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 9 days ago
it looks like someone else etc filled out the questione 24 hours ago and still can`t log on
Customer reply replied 9 days ago
it looks like someone else etc filled out the questione 24 hours ago and still can`t log on***@******.*** windows 10
Software technician: syseng, Systems Engineer replied 9 days ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

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Customer reply replied 8 days ago
Microsoft Help has tried this with no success. Roger
Customer reply replied 8 days ago
have not had an answer yet, how long is a prompt answer to my problem.
Software technician: syseng, Systems Engineer replied 8 days ago

If you have not tried the Microsoft account password ***** tool online, please do the following:

Click on the following link to open the password ***** web page:

click here

Select the reason you cannot sign in and click Next.
Enter the account email address you're trying to recover.
Enter the characters displayed on the screen, then click Next.

If you have security info on your account, you will receive a one-time code to the alternate phone number or email address on your account. Once you receive the code, enter the code on the next screen, and then enter a new password.

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syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,837
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Experience: Microsoft & Cisco Certified, Linux, 20 years experience

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