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2 things. First, I purchased McAfee with an HP laptop. A…

Customer Question
2 things. First, I...

2 things. First, I purchased McAfee with an HP laptop. A message keeps coming on that I have only a few days left that McAfee will protect my computer. However, my subscription is supposed to last one year. Second, a constant message that McAfee has detected a virus comes on constantly. I can't get rid of it even when I restart the computer (per its instructions).

Technician's Assistant: What Operating System (OS) are you running on your HP laptop?

It is Windows 10

Technician's Assistant: When did you last update your McAfee software?

Last update. It won't let me update

Submitted: 10 days ago.Category: Software
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Answered in 3 minutes by:
7/11/2018
Software technician: Moses C, Computer Hardware Engineer replied 10 days ago
Moses C
Moses C, Computer Hardware Engineer
Category: Software
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.

when did you purchase Mcafee?

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Customer reply replied 10 days ago
6-14-18
Customer reply replied 10 days ago
What the duck is this a scam
Customer reply replied 10 days ago
Forget it ...I am going to another software co
Software technician: Moses C, Computer Hardware Engineer replied 10 days ago

PLEASE NOTE: You may see ADDITIONAL SERVICES offer which is automatically generated by the website. They are completely optional. you may close the offer if you don't want to avail additional service, we can continue with the chat service you have opted for.

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Customer reply replied 10 days ago
Fu
Software technician: Jess M., Computer Support Specialist replied 10 days ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Do you still need help with this problem?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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