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Can't access account-doesn't recognize name or password.

Customer Question
Can't access account-doesn't recognize...

Can't access account-doesn't recognize name or password. Can't find my account with acct. number and ss number

Technician's Assistant: What device or product does this involve?

Computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba-lP TOP=pskogu-035026

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

S

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Several times -tried everthing

Submitted: 2 months ago.Category: Software
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Answered in 2 hours by:
6/19/2018
Software technician: Karthik, Computer Technician replied 2 months ago
Karthik
Karthik, Computer Technician
Category: Software
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Software technician: Karthik, Computer Technician replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you have forgotten the user ID and password ***** your email account?

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