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I am locked out of my computer. There was a number to call…

Customer Question
I am locked out...

I am locked out of my computer. There was a number to call that said they were from Microsoft. I hung up and turned my computer off. Can you check to see what is wrong with my computer?

Technician's Assistant: Which Microsoft product do you have?

Microsoft 8

Technician's Assistant: What have you tried so far with your Microsoft software?

Nothing it is still off

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Should i turn it back on?

Submitted: 2 months ago.Category: Software
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Answered in 3 minutes by:
6/1/2018
Software technician: UranIT, Network Administrator replied 2 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,439
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Software technician: UranIT, Network Administrator replied 2 months ago

Sure, I have over 17 years of IT and Internet support experience and can assist with this.

I can check if there is anything wrong with your PC

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Software technician: UranIT, Network Administrator replied 2 months ago

Hello again, didn't hear back from you... did you get my last message?
Do you still require assistance on the issue?
Waiting for your reply.

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