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I can't open an InDesign file. I get a message stating that…

Customer Question
Hello, I can't open...

Hello, I can't open an InDesign file. I get a message stating that the automatic recovery failed the last time it tried to open the document. When I hit YES to begin recovery, InDesign crashes.

Technician's Assistant: When could you last open your software?

InDesign crashed while saving, and I was able to open it before that.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 2 months ago.Category: Software
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 19 hours by:
5/31/2018
Software technician: Harry, Software Tech replied 2 months ago
Harry
Harry, Software Tech
Category: Software
Satisfied Customers: 2,821
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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