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I am trying to update my payment details. I've put in the…

Customer Question
I am trying to...

I am trying to update my payment details. I've put in the order no. and password ***** nothing happens after that.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Order No.***********

Technician's Assistant: When did you last update your software?

Early 2018 to Windows 10 from XP

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just don't say how stupid I am. Has to deal with an 87 year old lady who is trying to renew her subscription

Submitted: 2 months ago.Category: Software
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Answered in 4 minutes by:
5/30/2018
Software technician: UranIT, Network Administrator replied 2 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Software technician: UranIT, Network Administrator replied 2 months ago

Which subscription exactly are you trying to renew?

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Software technician: UranIT, Network Administrator replied 2 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Customer reply replied 2 months ago
I am trying to renew my subscription to Avast Pro Antivirus
Software technician: UranIT, Network Administrator replied 2 months ago

And what is the problem, do you need remote assistance with it?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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