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I lost all my adobe files after windows 10 updates, it opens…

Customer Question
I lost all my...

I lost all my adobe files after windows 10 updates, it opens allright but nothing activates

Technician's Assistant: Which Adobe product do you have?

Adobe cloud in english but controlled in Dutch

Technician's Assistant: What have you tried so far with your Adobe software?

I bought Ease us to recover lost data last week and MacAfee has been trying to take control of my computer repeatedly and if i sign in in my adobe it opens alright but nothing happens exept a notice that files are lost

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yes Mac Afee has been quite persuasive in selling me a monthly connection

Submitted: 2 months ago.Category: Software
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
5/30/2018
Software technician: Russell H., Computer Support Specialist replied 2 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 12,948
Experience: Proud to have been getting computer technicalities into working order since 1988.
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Software technician: Russell H., Computer Support Specialist replied 2 months ago

It may be that the program files were lost. Try Updating the Adobe software in question, within the Adobe software in question.

If it isn't even that functional, then I suggest that you uninstall it, then re-install it after restarting your computer. I think that having a Windows 10 update destroy any data files whatever, is unheard-of... it might have made your former Adobe software unusable, though, if it wasn't capable of running in the Windows 10 environment - especially likely if you upgraded to Windows 10 from anything except perhaps Windows 8.1...

- If this answers your question, please rate my answer using the five-star interface at the top of the JustAnswer question page .... A five-star rating would be appreciated! Thank you.

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Category: Software
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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