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I just imported a bunch of photos into lightroom from one…

Customer Question
I just imported a...

I just imported a bunch of photos into lightroom from one compact flash card, no problem. I went through and flagged some with one star. I them proceeded to import the second card the same way. But now in the Navigator column I do not see that folder.

Technician's Assistant: When did you last update Lightroom?

Wait I now see the folder but with a ? on it. An shows zero pics in it.

Technician's Assistant: What have you tried so far with your Lightroom?

Probably a month ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Should I try and back it up first?

Submitted: 2 months ago.Category: Software
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Answered in 16 minutes by:
5/28/2018
Software technician: Jins M. N., Computer Hardware Engineer replied 2 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,116
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
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Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Are you on a Windows computer or Mac? Which version of Light Room you are using?

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Customer reply replied 2 months ago
Mac, using 10.12.6 Sierra Lightroom is 6.0
Software technician: Jins M. N., Computer Hardware Engineer replied 2 months ago

When you open Light Room on your Mac you can't see the images previously copied. This is the issue right?

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Customer reply replied 2 months ago
No do not connect.
Customer reply replied 2 months ago
walk me through it
Customer reply replied 2 months ago
when I open Lightroom I cannot see the folder in the Navigator. When I try to reimport them the photos are all grayed out even though they are there.
Software technician: Jins M. N., Computer Hardware Engineer replied 2 months ago

In the Import window, select the SD card displayed under the Files section on the left. Close and open the Import window. Any changes?

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Customer reply replied 2 months ago
i just authorized you to connect
Customer reply replied 2 months ago
Sorry, i won't be available as something has come up. Is it possible to remotely connect?
Customer reply replied 2 months ago
when I click on the device I want to import the photos are all greyed out where you want to select photos.
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