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I just imported a bunch of photos into lightroom from one…

Customer Question
I just imported a...

I just imported a bunch of photos into lightroom from one compact flash card, no problem. I went through and flagged some with one star. I them proceeded to import the second card the same way. But now in the Navigator column I do not see that folder.

Technician's Assistant: When did you last update Lightroom?

Wait I now see the folder but with a ? on it. An shows zero pics in it.

Technician's Assistant: What have you tried so far with your Lightroom?

Probably a month ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Should I try and back it up first?

Submitted: 24 days ago.Category: Software
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Answered in 16 minutes by:
5/28/2018
Software technician: Jins M. N., Computer Hardware Engineer replied 24 days ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,029
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Are you on a Windows computer or Mac? Which version of Light Room you are using?

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Customer reply replied 24 days ago
Mac, using 10.12.6 Sierra Lightroom is 6.0
Software technician: Jins M. N., Computer Hardware Engineer replied 24 days ago

When you open Light Room on your Mac you can't see the images previously copied. This is the issue right?

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Customer reply replied 24 days ago
No do not connect.
Customer reply replied 24 days ago
walk me through it
Customer reply replied 24 days ago
when I open Lightroom I cannot see the folder in the Navigator. When I try to reimport them the photos are all grayed out even though they are there.
Software technician: Jins M. N., Computer Hardware Engineer replied 24 days ago

In the Import window, select the SD card displayed under the Files section on the left. Close and open the Import window. Any changes?

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Customer reply replied 24 days ago
i just authorized you to connect
Customer reply replied 24 days ago
Sorry, i won't be available as something has come up. Is it possible to remotely connect?
Customer reply replied 24 days ago
when I click on the device I want to import the photos are all greyed out where you want to select photos.
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