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The screen is stuck on picture. I had trouble with my

Customer Question
The screen is stuck...

The screen is stuck on picture. I had trouble with my internet connection.

Technician's Assistant: What device or product does this involve?

Now I can't get any response on the Microsoft 10. this is the old

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Micro'soft 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

My dell inspiron 15'

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

AMD A9 7th gen.

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

No updates . I was trying to login.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Screen will not respond.

Submitted: 2 months ago.Category: Software
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Customer reply replied 2 months ago
my screen is stuck. between login and the prompt for password. full of a farm field , no boxes or icons
Answered in 13 hours by:
5/29/2018
Software technician: Richard, Software Specialist replied 2 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please disconnect the power cable then hold the power button for about 60 seconds then release.

Then connect the power cable, power it on and tell me how it then functions.

Thank you

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