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I have 13 generations on my 2012 family tree and can only…

Customer Question
I have 13...

I have 13 generations on my 2012 family tree and can only bring up 4 of them to print. What do I do

Technician's Assistant: What's the brand and model of your printer?

HP 4650

Technician's Assistant: How long has this been going on with your HP printer?

I've just tried a couple of times. I think it happened last year with a different printer. I'm mainly redoing an old family tree because of a few additions.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I'm not sure what you mean (I'm not a techie) though I made additions a few months ago and am now trying to get back on it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just wish I knew what to ask him besides how do I pull up the whole tree (although I can bring up all the portions. It just does go from beginning to end so I can do a print. I never thought of it as a printer problem since I can't get lhe prelim. to try to print.

Submitted: 2 months ago.Category: Software
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Answered in 8 hours by:
5/29/2018
Software technician: Harry, Software Tech replied 2 months ago
Harry
Harry, Software Tech
Category: Software
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