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Can't remember password, phone number is out of date. About…

Customer Question
Can't remember password, phone...

Can't remember password, phone number is ***** of date

Technician's Assistant: When were you last able to use your phone?

About ten years ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Problem is, I've been with AOL for over 20 years. The info in my account dates back to when I was living in MA. Since then I have relocated a couple of times but my account info is still what it was in MA. My current phone is in NC. So AOL has no way to send me an authorization code. AOL won't let me sign on without the password, and since I can't receive either an email response or phone message I'm totally stuck. Surely there must be some way I can satisfy AOL that I am who I am.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

He/she should know I'm desperate!

Submitted: 27 days ago.Category: Software
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Answered in 4 hours by:
5/27/2018
Software technician: Harry, Software Tech replied 27 days ago
Harry
Harry, Software Tech
Category: Software
Satisfied Customers: 2,444
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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