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I had an update last weekend and now the back light on the…

Customer Question
I had an update...

I had an update last weekend and now the back light on the computer key board does not work. This has happened a few times in the past. the fix has always been to delete the ATK package and re in stall. I am not comertable enough to do this. Help

Technician's Assistant: What device or product does this involve?

Asus gamer GL752VW

Technician's Assistant: What Operating System (OS) are you running on your Gamer?

Windows 10

Technician's Assistant: How long has this been going on with your Gamer? What have you tried so far?

This time about a week. I have tried nothing because in the past the fix was the ATK package

Submitted: 2 months ago.Category: Software
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
are you employed by ASUS?
Answered in 1 day by:
5/28/2018
Software technician: Harry, Software Tech replied 2 months ago
Harry
Harry, Software Tech
Category: Software
Satisfied Customers: 2,840
Experience: IT at Justanswer
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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